Job Summary
We are seeking a Manager to oversee daily operations of the Northumberland Arena for the 2026-2027 season.
The ideal candidate will lead a team dedicated to ensuring a successful arena season. They must have excellent time management skills, maintain high standards of customer satisfaction, and work towards a fully booked ice rental season. This role requires strong leadership skills, a passion for community, and a commitment to ensuring the ice-rental season is successful.
Duties
- Supervise and coordinate daily operations of the arena
- Responsible for ice rentals - booking and rescheduling
- Lead, motivate, and train staff
- Manage guest relations by addressing & resolving complaints to ensure a positive experience for all visitors
- Computer & Social Media skills are essential
- Oversee cash handling procedures, including processing transactions accurately and maintaining daily ledgers
- Be in attendance & help coordinate tournaments and events
- Attending Board of Directors monthly meetings & present a report at annual meeting
- Ensure compliance with health and safety regulations, maintaining a safe environment for staff and guests
- Maintain valuable communication & positive relationships with our user groups and community
Qualifications
- Knowledge of arena operations, equipment, and ice-related sports is an asset
- Proven experience in management or a related customer service role is an asset
- Excellent leadership & communication skills to interact effectively with guests and staff is an asset
- Experience with cash handling procedures and point-of-sale systems is an asset
- Ability to handle stressful situations professionally and efficiently is required