Position: Customer Service Administrator

Location: Calgary, AB

Full/Part Time: Full Time

Status: Permanent Position

Work Schedule: Monday to Friday

Who is ColdFront?

For over 50 years, ColdFront has been at the leading edge of climate control products and service to the transportation industry. We proudly provides our services to customers across Western Canada, with locations in British Columbia, Alberta and Saskatchewan.

What we offer:

- Market-competitive salary
- Perks
- Flex Benefits
- Group RRSP (company funded)
- The chance to be part of a growing company in an exciting industry
- A supportive work environment that respects personal life obligations

What is the Role?

The Customer Service Administrator role is based out of our Calgary dealership and reports directly to the Customer Service Supervisor. In this role, you will focus on delivering an exceptional customer experience to our valued customers, focused on providing a warm welcome, through clear and professional communication. This will include answering phone inquiries, responding to questions, resolving concerns, and directing customers to the appropriate departments. In addition to customer service, this role requires processing a high volume of invoices and email communications.

Responsibilities of this position include:

- Point of contact for all our customers
- Customer-centric, delivering an exceptional customer experience by providing support and assistance to ensure satisfaction
- Developing strong customer relationships through the successful management of products and service delivery




- Handling customers at the front desk, incoming calls, emails, and messages for customer service calls and the management of all aspects of the appointment scheduling process
- Updating relevant information and opening work orders
- Providing assistance to technicians with part procurement
- Providing assistance to the Service department with repair estimates, customer approvals, invoices, warranty, maintenance contracts, etc...
- Manage the appointment schedule
- Collaborating with other departments to ensure our services are managed efficiently
- Developing and maintaining filing systems; maintain sales records, prepare reports, and provide financial information to the management
- Other duties as assigned

Education, Knowledge and Experience

- High School Diploma or equivalent
- 2+ years of related experience in Customer Service environment
- 2+ years of experience as a Service Writer or in administration related to transport/automotive industry
- Previous industry related experience in a repair shop workplace

Skills and Abilities

- Must be a self-starter who is well organized and can work without a lot of direct supervision; able to ask for direction or additional help when needed




- Excellent verbal & written communication skills in English
- Excellent customer service skills. Adaptable to different types of customers
- Proficient with Microsoft Office
- Attentive to detail
- Excellent time management skills
- Good administrative, organizational, and problem-solving skills
- The ability to multitask, work in a fast-paced environment, and meet deadlines

Now that you’re interested, what do you do next?

If this opportunity sounds like the right fit for you, please submit your resume today.

We welcome all applications; however only those candidates who meet the requirements and are shortlisted will be contacted.

ColdFront is an equal opportunity employer.

About us:

ColdFront is the authorized dealer for Carrier Transicold in British Columbia, Alberta and Saskatchewan providing sales, parts and service support of temperature-control equipment, Auxiliary Power Units (APU’S), Gensets and Telematics for Transportation and Industry. We also support several other industry-leading product offerings, including Webasto, Pro-Heat, Red Dot and MEI, providing engine-off and hydraulic heaters, and in-cab air conditioning.

Job Types: Full-time, Permanent

Pay: $21.00-$25.00 per hour

Benefits:

- Dental care
- Extended health care
- On-site parking
- RRSP match
- Vision care

Education:

- Secondary School (preferred)

Experience:

- customer service: 1 year (preferred)
- Industry: 1 year (preferred)
- service writer: 1 year (preferred)

Work Location: In person

📌 Customer Service Administrator (Canada)
🏢 ColdFront
📍 Canada