MAZDA OF TORONTO ONTARIO # 1 MAZDA VOLUME DEALER 11 YEARS IN A ROW now hiring Vehicle Delivery Coordinator

Mazda of Toronto is seeking a detail-oriented and customer-focused Vehicle Delivery Coordinator to enhance our client experience during the final stages of the car-buying process. This individual will support our Sales Consultants by coordinating vehicle preparation, handling related administrative tasks, and conducting thorough and professional vehicle deliveries to ensure a smooth and enjoyable handover for every customer. If you’re ambitious, driven to achieve targets, and ready to grow with Ontario’s leading Mazda auto group, we offer a competitive benefits and compensation package, a fantastic work environment, and ample growth opportunities. Ready to be part of the excitement? Let’s meet!

WHAT WE OFFER:

- Great pay plan & Benefits
- Company events
- Dental care
- Extended health care
- On-site parking
- Store discount

Responsibilities

- Work closely with Finance & Insurance Managers and Sales Consultants to ensure all delivery documentation is accurately completed and processed.
- Act as the main liaison for clients from the point of sale to the moment the vehicle is handed over.
- Confirm insurance details with clients prior to delivery.
- Arrange for vehicle trades, licensing, detailing, and preparation.
- Lead the client through the delivery process, ensuring all features are explained and expectations are met.
- Ensure Sales Consultants follow up with customers within 24 hours after delivery to confirm satisfaction.
- Move trade-ins and lease returns to the designated lot area.
- Label keys for trade-ins and lease returns and hand them over to the appropriate team members.
- Ensure all delivery-related documentation is fully completed and signed before final handover.




- Inspect and prepare the vehicle a minimum of two hours prior to the scheduled delivery time.
- Notify the Sales Manager promptly of any issues related to the vehicle or client.
- Educate clients on the importance and process of the Customer Satisfaction Index (CSI) survey.
- Provide an introduction to our Service and Parts teams to build strong after-sales relationships.
- Carry out additional administrative tasks as assigned by management.

Qualifications

- High school diploma or equivalent required
- Strong comprehension and communication skills
- Valid Ontario Class G Driver’s Licence
- Clean driver’s abstract
- OMVIC registration
- Excellent interpersonal, written, and verbal communication skills
- Commitment to delivering top-tier customer service
- Strong organizational and multitasking abilities

Ideal Candidate Attributes

- Enthusiastic, motivated, and passionate about customer satisfaction
- Results-oriented with a strong sense of accountability
- Able to thrive in a team setting and contribute positively
- Excellent communication skills with the ability to inform and engage
- Strong attention to detail and commitment to quality
- Maintains professionalism and discretion at all times
- Efficient with time management and capable of working independently
- Dependable, honest, and courteous with a strong work ethic

Job Type: Full-time

Schedule:

- Monday to Saturday
- Weekends as needed

Experience:

- Automotive Experience : 1 year ( prefered )

Language:

- Cantonese / Mandarin / Farsi (prefered)

Work Location: In person

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

- Dental care
- Extended health care
- On-site parking
- Store discount

Experience:

- Dealership: 1 year (required)

Licence/Certification:

- OMVIC (required)

Work Location: In person

📌 Vehicle Delivery Specialist (Canada)
🏢 Mazda of Toronto
📍 Canada