Duties:
- Greet and welcome guests as they arrive at the restaurant/hotel
- Escort guests to their assigned tables or waiting areas
- Provide menus and inform guests about daily specials
- Answer phone calls and take reservations or provide information as needed
- Manage the waitlist and notify guests when their table is ready
- Maintain a clean and organized reception area
- Collaborate with servers, kitchen staff, and management to ensure smooth operations
- Handle guest complaints or concerns with professionalism and escalate when necessary
Qualifications:
- Previous experience in customer service or a similar role is preferred
- Familiarity with POS systems and basic cash handling procedures
- Excellent communication skills, both verbal and written
- Strong phone etiquette and ability to handle high call volumes
- Exceptional guest service skills with a friendly and welcoming demeanor
- Ability to work in a fast-paced environment and multitask effectively
- Basic knowledge of food service and hospitality industry practices
- Willingness to help out in various areas of the restaurant/hotel as needed
If you enjoy providing excellent customer service, have a passion for the hospitality industry, and thrive in a quick-paced environment, we would love to meet you! Join our team as a Host/Host and be part of creating memorable experiences for our guests.
Please note that this is not an exhaustive list of responsibilities and qualifications. Successful candidates will be expected to perform other duties as assigned.