You are the initial welcome party for all our lodging guests, providing one of the first impressions of Panorama for all our guests. A friendly, efficient, and outgoing personality is critical for this position.

Essential Functions:

- Register guests, maintain accurate guest bills, and create reservations as needed.
- Assist with guest questions and problems.
- Answer hotel switchboard in a professional and friendly manner
- Maintain key security and coordination of dispersed keys.
- Promote resort principles and guest service philosophies.
- Sell accommodations, services, and resort amenities.
- Reconcile cash, receipts, and $500 float.
- Follow all emergency procedures.
- Maintain a clean and healthy work workplace and lobby area.
- Other duties as required.

Experience/Requirements:

- Previous Front Desk experience an asset.
- Post high school education preferred.
- Experience with SMS Lodging systems preferred.
- Able to maintain composure when dealing with irate guests/employees.
- Fluent in English.
- Knowledge of resort, area, and services.
- Must be able to lift 50 lbs.
- Must be able to work evenings and weekends.

📌 Front Desk Agents (Winter) (Canada)
🏢 Panorama Mountain Village
📍 Canada