As our Care Coordinator, you’ll be a critical pillar supporting our smooth operation, and the first face people see representing our clinic. You’ll have the opportunity to make lasting impacts on our clients everyday as you engage with patients, manage patient flow and documentation, and support our clinical specialists treating clients.

In a typical day, you will:

● Respond to internal and external requests for information and maintain and update records

● Manage communication between physicians and clients

● Work with external partners/suppliers as needed

● Maintain our appointment booking system and triage client situations by gathering the necessary information to determine client needs

● Engage with clients for follow-ups and serve walk-in customers for non-prescription products

● Support our Soles4Souls clinic donations and shoe drives

● Complete other administrative duties (e.g., office supply management, placing orders,



processing payment, answering phones and inquires, etc.)

Qualifications:

● A solid technical aptitude and the ability to learn new computer programs quickly

● Experience with Microsoft Office suite (Outlook, Word, Excel, etc.)

● Excellent communication (verbal and written) and strong organizational skills

● High school diploma

Preferred Experiences:

● Experience using QuickBooks

● Experience working in a clinical retail setting or retail management, leadership, or supervisory role

● Experience with sales in any industry

● Direct experience with customer/client interaction and communication

Pay: $19.00-$24.00 per hour

Benefits:

- Extended health care
- On-site parking
- Store discount

Work Location: In person

📌 Care Coordinator / Reception (St. Catharines)
🏢 BioPed Footcare St. Catharines
📍 St. Catharines