The Front Desk reception is the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Responsibilities and Duties

- Answer phones and emails in a prompt and courteous manner
- Take phone, email, and team members reservations requests related
- Process payments, cancellations, revisions, and information updates on changes.
- Assist the sales team by inputting group and corporate information into Opera
- Check guests in, issue room keys, provide information on hotel services and room location
- Ensure required identification is taken from guests at check-in in line with local legislative requirements
- Up-sell rooms where possible to maximize hotel revenue
- Answer, record, and process all guest calls, messages, requests, questions or concerns
- Record guest preferences in the system
- Check guests out, including resolving any late or disputed charges
- Accurately process all cash and credit card transactions using established procedures
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches,



concerns or suspicious behaviour to the supervisor or manager on duty
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc

Qualifications and Skills

- Being passionate about people and service
- Strong communication skills essential when interacting with guests and employees
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/
- Problem-solving, reasoning, inspiring and training abilities are often used
- Knowledge of Opera an asset

Working Benefits

Great team environment
Employee discounts at all Accor hotels worldwide (after probation period)
Working in a branded hotel that focuses on training and personal development of its team members
Uniforms provided at no cost
Flexible hours
Free onsite parking and free transport to and from the airport
Insurance after probationary period (included dental)

Job Types: Full-time, Part-time, Permanent

Pay: $20.00-$24.00 per hour

Advantages:

- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking

Experience:

- customer service: 1 year (preferred)

Language:

- English AND French (required)

Work Location: In person

📌 Hotel Front Desk Agent (Canada)
🏢 Hotel Novotel Montreal Airport (Saint-Laurent)
📍 Canada