Job Summary
We are seeking a highly skilled and innovative E commerce Manager with a strong focus to lead and grow our online retail operations. This is not a remote role.

This role is responsible for overseeing daily operations, improving product visibility, driving revenue, and ensuring seamless customer experience across our Amazon channels.

1. Amazon Account Management

- Oversee and optimize the company’s Amazon Seller Central account(s)
- Ensure compliance with Amazon policies and procedures
- Manage seller performance metrics (e.g., Order Defect Rate, Late Shipment Rate)

2. Product Listings & Catalog Management

- Provide leadership, direction, and oversight to the Amazon Catalog & Listing Specialist to ensure all product listings are accurately created, maintained, and optimized
- Review and approve listing strategies, content updates, and catalog enhancements to support sales growth and marketplace compliance .
- Ensure product listings maintain accurate categorization, imagery, specifications, and brand standards across all SKUs.
- Oversee the implementation and effectiveness of A+ Content, Brand Registry initiatives, and listing optimization programs.
- Collaborate with the Catalog & Listing Specialist to identify TFG private brand products suitable for Amazon marketplace expansion.
- Evaluate catalog performance and guide the launch strategy for new products entering the Amazon ecosystem.
- Monitor listing quality, compliance, and content performance, providing recommendations for continuous improvement

3. Pricing & Promotions

- Monitor and adjust pricing strategies in response to market trends and competition
- Plan and execute Amazon promotions (coupons, deals, and lightning offers)
- Manage MAP (Minimum Advertised Price) adherence across listings

4. Inventory & Fulfillment Oversight

- Provide leadership, guidance,



and oversight to team members responsible for FBA (Fulfillment by Amazon) and FBM (Fulfilled by Merchant) inventory management.
- Develop and oversee inventory strategies to maintain optimal stock levels, minimize stockouts, and maximize sales opportunities.
- Review inventory performance metrics and collaborate with internal teams to improve forecasting accuracy and replenishment planning.
- Guide the development and execution of shipment and replenishment plans to Amazon fulfillment centers.
- Monitor inventory health, storage utilization, and fulfillment performance, identifying opportunities for operational improvement.
- Oversee the resolution strategy for stranded, suppressed, excess, and aged inventory issues, ensuring timely corrective actions by the responsible team members.
- Collaborate with operations, purchasing, and warehouse teams to align inventory availability with business objectives and Amazon demand forecasts

5. Advertising & Growth Strategy

- Develop and manage Amazon PPC (Pay-Per-Click) campaigns to drive traffic and sales
- Analyze performance data and refine ad strategy accordingly
- Coordinate with marketing to align Amazon efforts with broader sales goals

6. Vendor & Partnership Relations

- Serve as the primary point of contact for Amazon-related vendor partnerships
- Onboard and manage third-party brands or product lines authorized for sale
- Ensure partner brand guidelines and expectations are met

7. Data Analysis & Reporting

- Regularly track and report on KPIs including sales, conversion rates, traffic,



and profitability
- Identify opportunities for improvement based on analytics
- Prepare weekly/monthly performance summaries for leadership

8. Customer Experience & Feedback Management

- Provide leadership, guidance, and oversight to team members responsible for monitoring customer reviews, feedback, and Amazon Q&A; activity.
- Analyze customer feedback trends and identify opportunities to improve product quality, listings, fulfillment processes, and overall customer experience.
- Oversee the resolution strategy for negative customer feedback, escalations, and Amazon customer service issues, ensuring timely and appropriate action by the responsible team members.
- Collaborate with internal departments to address recurring customer concerns and implement corrective actions.
- Monitor customer satisfaction metrics, account health indicators, and feedback performance to ensure compliance with Amazon standards.
- Develop and implement strategies to enhance customer satisfaction, brand reputation, customer retention, and long-term marketplace growth.
- Provide recommendations and guidance to improve the customer journey and support a positive brand experience across all Amazon channels

9. Compliance & Brand Protection

- Ensure all product listings and marketing efforts are in compliance with Amazon policies and Canadian regulations
- Monitor and report unauthorized sellers or counterfeit issues
- Utilize Brand Registry tools for IP protection

10. Cross-Functional Collaboration

- Work closely with purchasing, logistics, sales, and marketing teams to align Amazon operations with company objectives
- Participate in product launches and e-commerce strategy planning

Pay: $85,000.00-$95,000.00 per year

Perks:

- Flexible schedule
- On-site parking
- RRSP match

Work Location: In person

📌 Marketplace Manager (Focus on Amazon) (Kelowna)
🏢 The Fastener Group
📍 Kelowna