Sandpiper Resort, located in Harrison Mills, BC, offers a blend of rustic charm and up-to-date luxury. Nestled in a picturesque setting, the resort features an acclaimed 18-hole golf course, elegant accommodations including historic inns and luxury cabins, and a renowned dining experience at the River’s Edge Clubhouse Restaurant. Ideal for weddings, events, and serene getaways, Sandpiper Resort promises an unforgettable stay amidst the stunning beauty of the Fraser Valley.
Position Summery:
We are seeking a dedicated part time Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and creating a welcoming atmosphere.
Key Skills:
- Friendly and welcoming personality in person and over the phone
- Leadership skills with a proactive approach to customer service
- Ability to work independently and as part of a team
- Strong multitasking and problem-solving skills
- Reliable, punctual, and well-organized
- Computer skills required
Responsibilities:
- Gain a strong understanding of the resort's facilities, services, and the local area
- Assist guests with check-in, check-out, special requests, and basic clerical tasks
- Communicate effectively between departments to ensure timely completion of requests and tasks
- Answer phone calls and emails promptly and relay messages accurately
- Process payments accurately and efficiently
- Handle guest complaints with patience, compassion and professionalism
- Availability to work any day of the week, including holidays.
Requirements:
- Experience in customer service, particularly in hotels, reception, or tourism, is an asset
- Passion for providing excellent customer service
- Able to multi-task and effectively work in a fast passed environment
- Able to stay focused and work well under pressure
- Weekends and Holiday availability is required