Company Overview
Welcome! Banff Park Lodge Collection operates 3 hotel properties - Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. We also operate 2 restaurants - La Terrazza and Crave Mountain Grill. Staff and guests can enjoy our ideal location, close to lively downtown Banff on one side and the peaceful Bow River pathway on the other.
Inclusion Commitment
We are proudly committed to creating an inclusive, safe, and equal work environment for all. We understand the importance of having a diverse team. We wish success for all staff members both inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility assistance to applicants upon request. Please submit accommodation requests to
[email protected] and title “"APPLICATION ASSISTANCE REQUEST". We thank all candidates for their application.
THE ROLE
Thank you for your interest in joining our team as Restaurant Host at Crave.
Employee Incentives (subject to change)
- Staff accommodation ranging from $8.00 - $16.50 per day (based on availability),
- Staff rates and friends and family rates at our hotels and restaurants,
- Frequently held staff events and involvement opportunities,
- Discounted hot meals for lunch and dinner daily,
- Health benefits available for full-time staff after 6 months of employment, including life insurance, dental, medical and drug coverage,
- Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
- Employee Assistant Program,
providing free professional counselling sessions,
- Free Canoe Rentals at Banff Canoe Club in the summer,
- Ski pass discounts and subsidy program available in the winter,
- Use of hotel pool and gym facility (restrictions apply),
- Employee Referral Program,
- And more!
Duties Include (but are not limited to):
- Greet and welcome guests in a warm, friendly, and professional manner to create a positive first impression.
- Manage guest reservations and seating arrangements, ensuring smooth and efficient flow of guests in the restaurant.
- Assist guests with seating preferences, ensuring comfort and accommodating special requests when possible.
- Maintain a full knowledge of restaurant menus, special promotions, and hotel amenities to provide guests with accurate information.
- Answer phone calls and respond to guest inquiries promptly and professionally.
- Assist with coordinating in-room dining orders and ensure timely delivery to guest rooms.
- Demonstrate a complete understanding of restaurant policies, procedures, and service standards.
- Ensure the entrance and waiting areas are clean, organized, and inviting for guests.
- Handle guest concerns or complaints with professionalism and escalate to management if necessary.
- Ensure all restaurant equipment is properly maintained and used safely.
- Follow safety, security, and sanitation procedures at all times, especially when handling food and beverages.
- Follow the hotel's telephone etiquette standards.
- Remain on your feet for extended periods, occasionally lifting and carrying up to 30 lbs., and frequently bending, kneeling, and standing.
- Perform other duties as assigned to ensure smooth restaurant operations.
Ideal Candidate:
- Previous experience in a hospitality or customer service role is an asset.
- Solid interpersonal and communication skills with the ability to handle guest inquiries with professionalism.
- Energetic, enthusiastic, self-motivated, and a positive team player.
- Comfortable working in a fast-paced environment and under pressure.
- Proficient in the English language; knowledge of a second language is a plus.
- Ability to multitask, stay organized, and handle multiple guest needs simultaneously.
- Must be flexible with working hours, including weekends and holidays.
Job Type: Part-time
Pay: $16.00-$16.50 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
Application question(s):
- When is your available start date?
- How long do you plan to be in Banff?
- Please state your pronoun (optional).
- Do you require assistance during the application process? If so, please send an email to
[email protected] to request assistance OR indicate Not Applicable (N/A).
Experience:
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
📌 Restaurant Host at Crave (Full time) (Canada)
🏢 Banff Park Lodge
📍 Canada