Overview

We are seeking a dedicated and organized Office & Customer Service Coordinator to join our team. This role is essential in providing exceptional administrative support, ensuring smooth office operations, and delivering outstanding customer service. The ideal candidate will possess strong computer skills, experience with office management, and a professional demeanor to handle various clerical and customer-facing responsibilities efficiently.

Responsibilities

- Manage front desk operations, including greeting visitors and answering multi-line phone systems with professionalism and courtesy
- Handle data entry tasks accurately using Microsoft Office, QuickBooks, and field management software
- Maintain organized filing systems both electronically and physically to ensure easy retrieval of documents
- Assist with bookkeeping duties such as invoicing, billing, and record keeping
- Provide excellent customer support by addressing inquiries via phone, email, or in person
- Schedule appointments and coordinate jobs and tasks to optimize office workflow

Skills

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and field management software




- Experience with QuickBooks software is preferred
- Strong clerical experience with data entry, and document management
- Excellent customer service skills with qualified etiquette and communication abilities both over the phone and in person
- Knowledge of basic office procedures is a plus, industry specific experience would be considered an asset
- Experience in scheduling and coordinating technicians to jobs and tasks would also be considered an asset
- Strong organizational skills with attention to detail and accuracy in all forms in communication
- Ability to multitask effectively in a fast-paced environment while maintaining professionalism
- Demonstrated ability to handle administrative responsibilities with minimal supervision
- Previous office experience combined with excellent organizational skills will be valued

Pay: $20.00-$28.00 per hour

Benefits:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Work Location: In person

📌 Office & Customer Service Coordinator (Canada)
🏢 D&M Fire Safety Systems
📍 Canada