Ready to elevate your sales career? Our client - a global powerhouse with 40+ years of experience - is growing fast. With operations across Canada, Australia, New Zealand, and the UK, they deliver industry-leading HR and Health & Safety outsourcing solutions, they are one of the fastest-growing business services companies in North America & are looking to expand their award-winning team!

Location: Toronto, ON | Employment Type: Full-Time | 100% In-Office | Market-competitive salary + bonus scheme

The Opportunity

We're looking for a high-impact, emotionally intelligent Retention Manager to lead the client retention strategy. This role combines hands-on "save" calls with strategic leadership, ensuring at-risk clients are re-engaged, supported, and retained.

You'll directly manage complex cancellation cases to boost save rates, protect revenue, and elevate the overall client experience.

Success in this role is measured by save rate, retention revenue, and client satisfaction.

What You'll Do

- Manage your own portfolio of at-risk clients - majority of time will be focused on direct client engagement.
- Conduct high-quality save calls using a consultative, solution-driven approach.
- Nuture and Save clients who are ooking to cancel, or have stopped payments.
- Monitor performance across save rate, revenue retention, and conversion targets.
- Identify churn trends, share insights, and recommend solutions to improve retention and lifecycle health.
- Collaborate with other departmetns (Service, Legal, Health 7 Safety etc.) to resolve complex issues efficiently.
- Thrive in a fast-paced, target-driven,



high-energy environment.

What You Bring

- Proven B2B retention experience - ability to retain and grow existing client realtionships.
- Strong consultative selling skills
- Execellent verbal & written communication and relationship-building abilities
- High resilience, positivity, and a passion for winning
- Ability to influence a range of staeholders such as Business Owners, Board Members, HR Managers, and senior leaders
- A proactive mindset and comfort working in a target-driven environment

What We Bring

- Named one of the Best Companies to Work For (Glassdoor) - two years running
- Rapidly expanding global organization with strong growth in Canada
- Entrepreneurial, supportive culture with extensive development opportunities
- Inclusive, accessible workplace - accommodations available throughout the hiring process

Compensation & Perks

- Base salary of $55-$60k
- Commission paid on every completed renewal + Department performance bonuses
- 3 weeks of vacation to start, plus statutory holidays and an extra day off for your birthday!
- Comprehensive benefits package (Health, dental, vision)
- RRSP Matching
- Career Development - dedicated growth opportunities, ongoing training and development.

If you're driven, consultative, and eager to lead retention efforts at a global organization - we want to meet you. Apply today and elevate your sales career!

INDCAN

52089AB

Portfolio are acting on behalf of our client in recruiting for this position. To the best of our knowledge, this vacancy is for a new or existing role within their organization.

📌 Retention Manager (Toronto)
🏢 The Portfolio Group
📍 Toronto