Role and Responsibilities

- Using available tools, allocate tasks and assign human and material resources to meet targets established by management (targets may evolve over time):

- 99% On-Time Performance - 97.5% Service Level - 4,500 Picks per Day - 20 Picks per Hour per Employee
- 48 Hours for Receiving / 72 Hours for Put-away

- Supervise employees’ work on the floor and monitor attendance and punctuality.
- Conduct regular floor walks to ensure quality, productivity, compliance with procedures, cleanliness, and safety.
- Ensure employees continuously maintain a clean and organized warehouse (locations, equipment, workstations, receiving/shipping areas, debris removal).

- Lead by example by maintaining a clean and organized supervisors’ workstation.

- Monitor performance indicators and ensure employees meet targets established by management.

- Identify performance gaps and operational issues.
- Meet with employees for disciplinary actions when required and recognize employees who meet or exceed expectations. Document all actions appropriately.
- When necessary, review and adjust targets with the Director, providing justification for changes.

- Ensure compliance with Health and Safety (H&S;) requirements and manage documentation and investigations in the event of workplace incidents.
- Anticipate operational needs in collaboration with the Workflow Coordinator.
- Ensure smooth transitions for shift start/end times, breaks, and lunch periods to avoid productivity losses.
- Support, motivate, and guide team members.
- Act as a technical resource for the team (training will be provided on all roles).
- Communicate objectives, priorities, and operational instructions clearly to employees.
- Prepare daily activity and performance reports.
- Lead weekly team meetings.
- Verify availability of equipment and required materials.
- Propose ideas for continuous improvement of operational processes.
- Keep senior management informed of ongoing labor relations matters.




- Review financial / targets results with the Director monthly review to identify opportunities.
- Manage payroll for your team (subject to Director review).
- Maintain and manage the [email protected] inbox.
- Conduct shift handover meetings with supervisors from the previous/next shift.

Requirements

- Education in Administration, Inventory Management, Logistics, or another operations-related discipline, or equivalent work experience.
- 3–5 years of experience in a similar role.
- Strong analytical and problem-solving skills.
- Excellent organizational skills with the ability to manage multiple priorities while maintaining a clean and efficient work environment.
- Strong teamwork and communication skills.
- English (spoken and written) required. French considered an asset.
- Basic proficiency in Microsoft Word and Outlook and intermediate proficiency in Excel required.
- Forklift operator certification (training will be provided if not already certified).
- Strong leadership and communication abilities.
- Comfortable standing for extended periods of time.

What we offer

- A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
- A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
- Continuous growth: With robust financial health, our business is constantly expanding, opening future opportunities for all.
- Competitive compensation: We offer competitive compensation package based on the market.
- Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
- Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
- Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
- Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.

📌 Warehouse Supervisor (Kitchener)
🏢 Quincaillerie Richelieu Ltee
📍 Kitchener