National Training Manager

Position Description

The National Training Manager supports the growth and optimal functioning for all client-facing team members from recruitment and on-boarding, to on-going training to performance management through leading a team of highly effective trainers.

This role reports to the COO

Roles supported by this role – Trainers

The key functional responsibilities of this role are:

- Build trainer team by hiring and onboarding effective team members across the country.

- Develop and retain trainer team by mentoring and supporting the team to achieve company training KPIs

- With the COO, equip Benefit Navigator Manager and Team Leads with the tools, frameworks and coaching skills needed to effectively manage team performance

- Develop and manage ongoing iteration of training content on the LMS, ensuring content remains accurate, engaging and compliant with evolving legislation, government requirements and industry best practices.

- Act as the main point of contact for training-related questions, updates, and coordination between trainers, managers, and operational leadership.

- Monitor training gaps, recurring staff questions, quality concerns, and workflow issues, then communicate recommendations for improvement to the appropriate leaders.

- Identify and communicate opportunities to improve workflows across CRM, KPI dashboards and other company systems, translating frontline training insights into actionable operational recommendations.

- Track and report on training effectiveness using transparent measures such as completion rates, knowledge checks, quality outcomes, staff performance trends, and feedback from managers and team members.





- Own and run a continuous improvement program ensuring systemic root causes of issues are identified and remedied, and report findings and progress to senior leadership on a regular cadence.

- Other tasks as required

The ideal candidate for this role will have:

- 5+ years in a training leadership role, ideally within a high-growth, service-oriented or regulated industry (e.g. benefits administration, insurance, healthcare, financial services).

- Demonstrated experience building and managing training content on a proprietary LMS, including curriculum design, version control, learner tracking and content governance.

- Proven ability to design and execute a continuous improvement or quality assurance program.

- Demonstrated ability to influence without direct authority

- Strong data literacy

- Experience managing and developing a team of trainers

- Familiarity with adult learning principles and instructional design methodologies

- Excellent written communication skills

Ideally the candidate will also have:

- Experience in a regulated environment where provincial and federal legislative changes and affect training content

- Bilingual capability

- Familiarity with change management frameworks and scaling a business

This role is on-site at our Burnside, Dartmouth NS offices. The successful candidate must be able travel to our locations across the country as needed.

Pay: From $65,000.00 per year

Benefits:

- Dental care
- On-site parking

Application question(s):

- Do you have 3-7 years senior level training experince?
- Do you have experience creating and managing LMS content?
- Are you available to travel across Canada as needed?
- Have you implemented and managed a continuous improvement process?
- Have you created, implemented and managed a program to measure and track training effectiveness?

Work Location: In person

📌 National Training Manager (Burnside)
🏢 270 West Consulting
📍 Burnside