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Employer: iA Financial Group
Office: 1080, Grande Allee West
Location: Québec, Quebec
Job category: Customer Service and Administrative Support
Job ID: JR10027254
Job type: Temporary Job
Apply before: 2026-08-21

Description

Build the Future with Us

Do you enjoy administrative support and working in a structured environment where accuracy and attention to detail matter? Would you like to contribute to a company whose purpose is to help clients feel confident and secure about their future? As a Transaction Support Clerk, you will play a key role in processing, managing, and routing documents and transactions related to individual savings and retirement contracts.

This position offers an excellent opportunity to showcase your skills and reach your full potential within a caring and trustworthy organization. Here, people and their development are at the heart of everything we do, creating an environment that encourages collaboration and innovation.

What You Will Accomplish With Us

As a Transaction Support Clerk, you will be at the heart of our operations. Your main responsibilities will include:

Index client documents received by email, fax, and mail into administrative systems and route them to the appropriate transaction teams.
Enter and update information in various systems.
Manage mail returned by Canada Post.
Open, sort, and distribute incoming mail to the department.
Distribute daily reports to department employees.
Process cheque shipments according to established procedures.
Meet processing deadlines and quality standards associated with various tasks.

What Could Help You Succeed in This Role

We are looking for someone who:
Is able to travel regularly to the office.
Demonstrates strong organizational skills and the ability to manage multiple priorities.
Is recognized for their autonomy, attention to detail, and teamwork skills.
Has 1 to 2 years of experience in a similar role.
Holds a high school diploma or a college diploma in administration, insurance and financial services, or a related field (an asset).
Is proficient with Microsoft Office.
Has an intermediate level of English, as the role involves processing transaction files, responding to clients and internal teams,



and communicating daily with clients or financial institutions.

Why You'll Love Working With Us

A workplace where learning and development are combined with a shared commitment to excellence.
A healthy, safe, equitable, and inclusive environment where everyone can thrive and grow.
The opportunity to work in a hybrid environment supported by flexibility and access to inspiring and innovative workspaces.

Apply today and take the next step in your career, where your talent truly matters!

Still Hesitating?

At iA, we believe in potential and value diverse experiences. If this opportunity inspires you, we encourage you to apply. Your place may be with us, and we would love to get to know you!

Get ahead of your career, where your talent belongs

See why so many people choose iA!

Company Overview

iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.

Do you enjoy administrative support and working in a structured environment where accuracy and attention to detail matter? Would you like to contribute to a company whose purpose is to help clients feel confident and secure about their future? As a Transaction Support Clerk,



you will play a key role in processing, managing, and routing documents and transactions related to individual savings and retirement contracts.

This position offers an excellent opportunity to showcase your skills and reach your full potential within a caring and trustworthy organization. Here, people and their development are at the heart of everything we do, creating an environment that encourages collaboration and innovation.

What You Will Accomplish With Us

As a Transaction Support Clerk, you will be at the heart of our operations. Your main responsibilities will include:

Index client documents received by email, fax, and mail into administrative systems and route them to the appropriate transaction teams.
Enter and update information in various systems.
Manage mail returned by Canada Post.
Open, sort, and distribute incoming mail to the department.
Distribute daily reports to department employees.
Process cheque shipments according to established procedures.
Meet processing deadlines and quality standards associated with various tasks.

What Could Help You Succeed in This Role

We are looking for someone who:
Is able to travel regularly to the office.
Demonstrates strong organizational skills and the ability to manage multiple priorities.
Is recognized for their autonomy, attention to detail, and teamwork skills.
Has 1 to 2 years of experience in a similar role.
Holds a high school diploma or a college diploma in administration, insurance and financial services, or a related field (an asset).
Is proficient with Microsoft Office.
Has an intermediate level of English, as the role involves processing transaction files, responding to clients and internal teams, and communicating daily with clients or financial institutions.

Why You'll Love Working With Us

A workplace where learning and development are combined with a shared commitment to excellence.
A healthy, safe, equitable, and inclusive environment where everyone can thrive and grow.
The opportunity to work in a hybrid environment supported by flexibility and access to inspiring and innovative workspaces.

Apply today and take the next step in your career, where your talent truly matters!

Still Hesitating?

At iA, we believe in potential and value diverse experiences. If this prospect inspires you, we encourage you to apply. Your place may be with us, and we would love to get to know you!

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📌 Transaction Support Clerk (Quebec City)
🏢 iA Groupe financier / iA Financial Group
📍 Quebec City