Are You Ready to Make a Difference? Join our team at Belong Ottawa.

Our teams are the heart of our mission, working alongside participants to meet their basic needs, achieve personal goals, and build a stronger community. Whether it’s preparing food, organizing activities, lending a listening ear, or hitting the streets for outreach, you’ll be making an impact every single day.

What’s in it for you?

- A dynamic and collaborative work environment where your voice matters.
- Competitive benefits, an outstanding pension plan, an Employee Assistance Program (EAP), and four weeks of vacation—all based on the term of employment.
- The chance to work with a diverse and passionate team committed to making Ottawa a better place for all.
- Opportunities to bring your skills and experiences to the table while learning and growing in a supportive space.

What sets you apart?
Our team celebrates diversity, and we’re committed to providing accommodations throughout the recruitment and selection process to ensure everyone has an equitable opportunity to shine. We actively encourage women, Indigenous people, and individuals with disabilities to apply!

Income Support Worker - Income Support Services

Organization: Belong Ottawa
Job Title: Income Support Worker
Reports To: Manager of Operations

Mission Statement
Belong Ottawa, a Community Ministry of the Anglican Diocese of Ottawa, offers support to homeless and vulnerably housed people to ensure health and well-being, nourishment, and social connection. Our three drop-in day programs promote equity and address barriers such as housing, food and income insecurity. Everyone who comes to The Well, Centre 454, or Saint Lukes Table will be given the opportunity to have their individual needs addressed through a variety of services unique to each program and space. Our mission is to provide safe spaces that connect people and create a community in which we foster dignity, wellness, and hope for all.

Role Summary
The Income Support Worker provides direct support to individuals experiencing complex physical and mental health challenges, homelessness (sheltered or unsheltered), or vulnerable housing. The primary function of this role is to assist clients in accessing the Ontario Disability Support Program (ODSP) and other applicable income support programs, increasing household income and supporting housing stability.

The Income Support Worker engages collaboratively with clients, medical professionals, community agencies, and internal teams to ensure equitable, client centered, and trauma informed service delivery. This role is essential to Belong Ottawa’s mission of fostering dignity, wellness, social inclusion, and improved health outcomes for marginalized community members.

Values Alignment
All Belong Ottawa team members demonstrate and uphold these values in their daily work:

- Respect – Treating all clients and colleagues with dignity, consideration, and compassion.




- Acceptance – Welcoming diverse experiences and perspectives without judgment.
- Openness – Providing safe, inclusive, empowering spaces for all who seek support.
- Inclusivity – Ensuring every person feels valued and has a sense of belonging.
- Collaboration – Working collectively with partners and stakeholders to improve outcomes.
- Empathy – Approaching each individual's experience with understanding and care.
- Reciprocity – Recognizing each person’s contributions to the community.
- Passion for Social Justice – Advocating for equity, rights, and systemic change.

Key Responsibilities
Client Intake, Assessment & Case Management

- Accept and process referrals from shelters, Housing First teams, Ontario Works, ODSP offices, day programs, CHCs, and other community partners.
- Engage clients in a trauma informed, client centered approach to determine eligibility for ODSP and other support programs.
- Identify health related barriers in collaboration with clients and healthcare providers.
- Request and collect medical records and supporting documentation in compliance with the Personal Health Information Protection Act (PHIPA).
- Schedule and coordinate assessments and medical appointments required to complete ODSP application forms.
- Ensure finalized applications and documentation are submitted accurately and in alignment with provincial directives.

Documentation, Reporting & Compliance

- Maintain timely, accurate case notes and documentation in EMHware and HIFIS.
- Provide monthly statistics and reporting to the Manager of Income Support Services.
- Participate in regular case meetings to review complex cases, identify systemic issues, and ensure best practices.
- Refer clients to Community Legal Services and support the appeals process when necessary.

Collaboration & Community Engagement

- Build strong working relationships with healthcare professionals, housing workers, and community agencies.
- Represent Belong Ottawa’s Day Programs in external settings with professionalism and integrity.
- Deliver training to medical personnel, housing workers, and frontline staff on effective completion of ODSP applications.
- Maintain a flexible, adaptable approach to meet client and partner needs in a variety of settings, including outreach.

Internal Support

- Contribute to creating safe and supportive spaces consistent with Belong Ottawa’s mission and values.
- Build positive rapport with frontline staff to strengthen collaboration and support coordinated service delivery.
- Collaborate effectively with internal teams to facilitate and respond to internal referrals in a timely, professional manner.




- Participate in a rotational schedule to monitor and respond to general inquiries sent to the Income Support group email.

Required Education and Experience

- University education in Social Work or Psychology
- Registration with OCSWSSW or CPBAO is required
- Minimum of two years’ experience (or equivalent education/experience) supporting individuals experiencing homelessness or related barriers.
- Experience working with individuals facing mental health challenges, addictions, or complex needs.

Skills and Competencies

- Robust interpersonal, active listening, and communication skills.
- Demonstrated crisis intervention and conflict resolution abilities.
- Ability to work independently and collaboratively within a multidisciplinary team.
- Strong problem-solving skills, creativity, and adaptability.
- Knowledge of harm reduction principles and trauma informed practice.
- Understanding of structural and social determinants of health, including poverty, housing instability, stigma, and systemic discrimination.
- Highly organized with strong documentation and time management skills.
- Ability to maintain professionalism in stressful or unpredictable situations.
- English fluency in speaking and writing is required; French or additional languages are an asset.

Certifications

- First Aid/CPR/AED is an asset
- NVCI is an asset
- ASIST is an asset
- Vulnerable Sector Police Record Check (required)

Internal Contacts

- Day Program Teams
- Manager of Operations
- Other caseworkers and internal support staff

External Contacts

- Hospitals, physicians, and medical practitioners
- Shelters, Housing First agencies, CHCs
- Ontario Works and ODSP offices
- Community Legal Services
- Other community partners and referral sources

Additional Information
This position requires travel within the city to meet clients, attend appointments, or collaborate with community partners.

Working Conditions and Perks

- Pay: $25.00-$29.000 hourly
- Working Hours: Full-Time; Monday to Friday, 8:00AM-4:00PM (37.5 weekly hours)
- Extended Health and Dental Benefits
- Pension Plan

While all applications will be gratefully received, only individuals selected for further consideration will be contacted. The Anglican Diocese of Ottawa reserves the right to contact individuals and to arrange for interviews at any time.
Our organization is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Please advise during the search process if you require accommodation by contacting us at [email protected]
AI will be used to screen, assess or select applicants for the position.
This ad is for an existing opening.

📌 Income Support Worker (Ottawa)
🏢 Anglican Diocese of Ottawa
📍 Ottawa