Join the Heart of Excellence—Scheduling Operations Manager Opportunity

Who Should Apply?

Are you a collaborative, detail‑driven skilled who thrives in a dynamic, multi‑site environment? Intercare is seeking a Scheduling Operations Manager with strong scheduling expertise, hands‑on UKG (Kronos) experience, and the ability to learn independently while taking initiative. In this role, you will oversee the scheduling team, support operational leaders, and ensure staffing practices align with collective agreements and organizational standards.

Join a team committed to excellence, dignity, and growth.

About Us:

Intercare is a fully accredited, Alberta-based organization providing health and life‑enrichment services in continuing care centers. Our purpose is to maintain dignity, offer choice, and support growth for those we serve. Our employees are at the heart of everything we do, contributing to our success through shared values of Respect, Ethics, Compassion, Commitment, and Service.

Reports to: Director, Human Resources

Department: Human Resources

Location: #501 -5920 MacLeod Trail SW, Calgary, Alberta

Type: Full-time, Permanent

Hours: Monday to Friday, 8:30 am to 4:45 pm (flexibility required)

Position Summary:

The Scheduling Operations Manager oversees the full scheduling cycle and ensures staffing practices align with operational needs, collective agreements, and organizational standards. You will lead the scheduling team, manage UKG (Kronos) Advanced Scheduling functionality, and work closely with site leadership to maintain accurate, consistent, and high‑quality schedules across all locations. This role requires strong leadership, hands‑on UKG expertise, and the ability to balance operational requirements, labor rules, and the employee experience.

Qualifications & Experience:

- Hands-on experience with UKG(Kronos) Advanced Scheduling, including configuration, troubleshooting, and system maintenance.
- Diploma or degree in Healthcare Administration, Human Resources,



Business Administration, or related field (or equivalent combination of education and experience)
- 3-5 years’ experience in scheduling operations in a 24/7 or multi-site environment
- 1-3 years of leadership experience supporting staff performance and workflow
- Strong understanding of collective agreements, labor laws, and scheduling practices
- Advanced analytical skills with experience interpreting scheduling data, metrics, and workforce trends
- Proficiency in MS Office Suite, including advanced Excel Skills
- Strong organizational, communication, and problem-solving skills
- Commitment to safety, professionalism, and high-quality service

Key Responsibilities:

1. Lead the scheduling team through direction, coaching, and performance support.

2. Build and maintain accurate schedules, rotations, and staffing templates aligned with collective agreements and operational needs.

3. Publish rotations and schedules on time with a high degree of accuracy.

4. Manage vacation, leaves, shift swaps, and staffing allocations, including casual and relief staff.

5. Monitor scheduling KPIs such as overtime, unfilled shifts, and schedule accuracy.

6. Provide escalation support and guidance on complex scheduling or labor interpretation issues.

7. Partner with site and departmental leaders to forecast staffing needs and address labor gaps.

8. Configure, maintain, and optimize UKG system rules, labor policies, and scheduling workflows.

9. Train managers and schedulers on UKG functionality, scheduling processes, and best practices.

10.



Troubleshoot UKG system issues and coordinate resolutions with internal teams and external vendors.

11. Collaborate with HR, Payroll, and Site Leadership to ensure alignment and accuracy across staffing records.

12. Develop and maintain SOPs for scheduling processes and workforce planning activities.

13. Analyze scheduling trends to identify opportunities for labor optimization and system improvements.

What We’re looking For

- A scheduling professional with hands‑on UKG (Kronos) Advanced Scheduling expertise.
- A proactive, self‑directed learner who takes initiative and seeks solutions independently
- A clear, steady communicator who provides direction, coaching, and escalation support.
- A supportive leader who fosters trust, collaboration, and accountability.
- Highly organized and detail‑oriented, with a strong commitment to accuracy and compliance.

Why Join Intercare?

At Intercare, we foster a respectful and supportive workplace where employees feel valued and empowered. This role offers the opportunity to make a meaningful impact while contributing to an organization that truly lives its values.

What We Offer:

- Competitive Compensation
- Work/life balance
- Comprehensive Group Benefits
- Employee Assistance Program (EAP)
- Company events
- Respectful and positive working environment

How to Apply:

Submit your resume and cover letter at: https://www.intercarealberta.com/

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Application question(s):

- Do you have hand-on experience with UKG(Kronos) Advanced Scheduling, including configuration and troubleshooting?
- Do you have 3–5 years of experience in scheduling operations in a 24/7 or multi site environment?
- Do you have 1–3 years of leadership experience supporting staff performance and workflow?
- Are you proficient in MS Office Suite, including advanced Excel functions (e.g., formulas, pivot tables, VLOOKUP)?

Work Location: In person

📌 Scheduling Operations Manager (Canada)
🏢 Intercare Corporate Group
📍 Canada