Dispatch & Operations Supervisor Job Description

We are seeking a detail oriented and organized individual to join our team as Dispatch & Operations Supervisor. This key role in our organization works closely with the Move Coordinator, Residential Move Consultant, Moving Crews, and clients and is accountable for the following dispatch and operations responsibilities for Edgemont Moving & Storage Ltd.

Responsibilities

· Schedule drivers, movers, and packers according to availability and abilities.

· Dispatch crews and trucks according to scheduled booked moves

· Monitor driver, mover, and packer performance and maintain contact throughout shifts

· Update customers on the status of their moves and any delays that may occur

· Report aspects of vehicle and equipment maintenance and safety

· Oversee customer claims or concerns in a timely and professional manner via phone or email. Coordinate with appropriate repair person or office personnel to resolve the claim.

· Manage moving staff levels, hours, and contract labour for maximum efficiency

· Process payment on credit cards and reconcile move invoices, day sheets, and timecards daily

· Field and screen telephone calls and emails from employees and customers in a timely manner

· Schedule move estimates for Residential Move Consultant

· Schedule and book moves as requested by phone or web inquiry

· Calculate basic move estimates using your solid mathematical ability and email them to customers, along with booking confirmations

· Create documents and invoices

· Write correspondence and type estimates for local and overseas moves when necessary

· Assist walk in clients, including helping them get packing materials loaded, answer questions, or book moves as required





· Provide inspired leadership and supervise staff – including overseeing on the job training

· Maintain a safe and healthy work environment by following and enforcing standards and procedures; while complying with legal and WorkSafe regulations

· Drive a small company van as required

· Any other duties as required or requested by the Owners

Skills:

· Display a high degree of emotional self-control, empathy and sensitivity

· You are mature, friendly, enthusiastic and love providing unparalleled customer service

· You build and maintain good business relationships with customers and staff; you can work on your own and with other team members

· Professionalism and an exceptional English communicator, both verbal and written

· You speak with confidence and understand the importance of presenting a united front as an organization

· Proficiency in leading and motivating staff members who have varied levels of communication skill/ability

· Well versed with Apple computers and have positive computer skills including working knowledge of Microsoft Word, Excel, and other administrative programs

· Exceptional organizational skills, and an efficient self starter who requires minimal direction

· Thrive in fast moving environments and able to manage time to effectively meet deadlines





· Maintain composure under pressure with the attention to detail and the ability to be flexible when priorities shift

· Ability to successfully manage conflict with and between employees and with customers

· Follow processes diligently and identify opportunities for improvement

· You maintain discretion and confidentiality in all situations

· Work with other staff in the company to implement policies, procedures, and systems to ensure a consistent customer experience

Education and Experience

· Excellent English in both oral and written communication

· Industry knowledge of moving and storage business would be an asset

· Proven work experience as dispatch, operations, logistics or similar role

· Knowledge of organizational effectiveness and operations management

· Solid computer and typing skills required for administrative aspect of this job

Days and hours of work

Immediate start for cross over training (available until September 4th)

40 hours a week

Monday to Friday 7:30am-3:00pm (3:30pm if a half hour unpaid lunch is taken).

After hours 2 ½ hours per week communications with staff, owners, or clients as required

Some flexibility of hours available/required

$29-$31/hour

Health Spending Account available after 3 months

Pay: $29.00-$31.00 per hour

Benefits:

- Company events
- Extended health care
- On-site parking

Ability to commute/relocate:

- North Vancouver, BC V7J 1A1: reliably commute or plan to relocate before starting work (preferred)

Education:

- Secondary School (preferred)

Experience:

- dispatch or operations: 2 years (preferred)

Location:

- North Vancouver, BC V7J 1A1 (preferred)

Work Location: In person

📌 Dispatch & Operations Supervisor (North Vancouver)
🏢 Edgemont Moving & Storage
📍 North Vancouver