Position: On-site, Permanent Full-time

Location: Warehouse, Surrey, BC

Reports to: Manager of Operations

Join Our Team

Here at Stevens, we are more than just a leading Canadian medical supply distributor—we are driven by purpose. Our mission is to bring innovative, top quality, affordable products and services to healthcare providers in an effective manner, and we know that starts with our people. The Stevens Company has been helping to shape Canadian healthcare for over 150 years, and each employee plays a key role in providing the exceptional service and comprehensive healthcare solutions we set out to achieve every day.

Position Overview

The Operations associate or Shipper is responsible for managing the daily flow of customer orders within the warehouse and someone who cares deeply about customer experience. This includes processing orders, coordinating picking and shipping activities, monitoring inventory availability, and communicating with internal teams and customers to ensure timely and accurate order fulfillment. The ideal candidate is organized, detail-oriented, and able to manage multiple priorities in a fast-paced distribution workplace.

Responsibilities

Responsibilities include but are not limited to:

- Process and prioritize customer orders according to shipping schedules and customer requirements.
- Coordinate with warehouse staff to ensure timely picking, packing, and shipping of orders.
- Monitor order status and resolve any issues that may delay fulfillment.
- Verify inventory availability and work with procurement or inventory teams to address shortages.
- Communicate order updates, delays, and shipment information to customer service and customers as required.
- Ensure orders are completed accurately and meet company quality standards.
- Maintain accurate records within the Warehouse Management System (WMS) and ERP system.
- Investigate and resolve order discrepancies, damaged shipments, and inventory variances.




- Support inventory counts and reconciliation activities.
- Ensure compliance with company safety policies and standard operating procedures.
- Generate reports on order fulfillment, shipping performance, and key operational metrics.
- Participate in continuous improvement initiatives to improve warehouse efficiency and customer satisfaction.
- Other duties as assigned

Qualifications

- Experience in Distribution/Warehouse/Inventory Management Role at least 1 year.
- Forklift Operator experience required - Raymond Reach
- WMS system experience required - Raymond Reach
- Experience in Customer Service Role preferred
- Exceptional written, and verbal communication skills
- Strong problem-solving skills
- Accountable and dependable
- Able to work in a team environment as well as independently.
- Exceptional attention to detail and quality of work
- Excellent organizational, time management and prioritizing skills
- Ability to demonstrate a positive attitude and strong work ethic
- Ability to handle multiple priorities and tasks

If interested in this role, please send your resume and Cover letter to:

[email protected]

Why Work at Stevens?

Success begins with the people who work towards it. When they feel valued, supported and empowered to reach their own potential, new ideas and innovations can thrive.

Therefore, we are committed to providing a comprehensive benefits and employee program that supports:

- Comprehensive Benefits: Full-time employees and their families receive robust coverage including extended health and dental plans and life insurance.

- Defined Contribution Pension Plan:



Employer matched pension plan.

- Career Development: Professional growth opportunities.

- Opportunities for Advancement: We actively support internal growth and skill development to help you build a lasting career with us.

A Workplace Where Everyone Belongs

Diversity, equity, and inclusion are core to who we are. We respect, value and celebrate people from all backgrounds, and are committed to ensuring all feel supported and empowered to reach their full potential. We do not tolerate discrimination of any kind and foster a culture of respect and inclusion. Diverse viewpoints spark innovation and help deliver creative solutions; at The Stevens Company we celebrate diversity and recognize our staff for their abilities.

Get Involved!

Definitely not all work and no play, here at Stevens we love to get involved in activities that promote community, connection and good fun! Our Social Committee does a fantastic job of organizing various activities, games and events throughout the year, including but not limited to; STEVENGO, Family & Friends events, spirit days, holiday events and various fun-filled initiatives to support charities both local and national we are proud to partner with.

To learn more about the fun being had at Stevens, check out our LinkedIn:

linkedin.com/company/the-stevens-company-limited

Grow With Us

If you’re passionate about helping others, thrive in a supportive and inclusive team environment, and want to be part of a company making a real difference in Canadian healthcare, we’d love to hear from you.

Job Type: Full time

Pay: $20.00-$21.00 per hour

Benefits:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Experience:

- warehouse workplace: 1 year (required)
- Raymond reach: 1 year (required)

Work Location: In person

📌 Shipper/Operations associate (Canada)
🏢 The Stevens Company
📍 Canada