Joybody Client Experience Team

Joybody Physio & Pilates – Surrey (Guildford/Fleetwood)

At Joybody Physio & Pilates, we're building something special. We're a women-focused physiotherapy and Clinical Pilates clinic that blends high-level care, movement, and community in a warm, boutique-style space. Our mission is simple: help people move better, feel better, and live with more joy.

We're looking for a Client Experience Team member — someone who brings joyful client care, sharp organization, and a genuine passion for making people feel welcome. If you thrive in a fast-paced environment, love being the heart of a clinic, and want your work to actually mean something, you'll fit right in.

The Role

You are the first voice clients hear and the first face they see — and often the reason they come back. From that first phone call to their last appointment, you make sure every client feels supported, welcomed, and cared for. You keep our front desk running like clockwork and support our therapists so they can focus on what they do best.

This role blends:

- Front desk client care
- Scheduling & booking management
- Admin and back-end operations (billing, Jane App, documentation)
- Client retention and communication

Pay & Incentives

- Base pay: $19/hour, with room to grow toward $25/hour with incentives and KPIs.
- Booking incentives: earn additional pay tied to client bookings and rebookings — the more you help fill the schedule and keep clients coming back, the more you earn. (Exact bonus structure/thresholds to be finalized — happy to build this out with you: e.g., a per-booking or per-rebooking bonus, a monthly retention bonus, or a quarterly target bonus.)
- This isn't just a paycheck — it's a chance to be part of a mission that's genuinely improving people's lives, and to be rewarded for the impact you have.





What You'll Do

Client Experience & Front Desk

- Be the warm, welcoming face of Joybody for every client who calls or walks in.
- Greet and care for clients as they arrive and leave.
- Support clients with booking, rescheduling, questions, and onboarding.
- Build empathetic, friendly rapport with all clients.

Scheduling & Retention

- Oversee the daily schedule and keep booking flow effective.
- Manage waitlists, follow-ups, and unscheduled patient outreach.
- Help retain clients by converting to physio care, managing cancellations, and communicating between clients and therapists.
- Match new clients with the right physiotherapist for their needs.
- Maintain a firm, consistent cancellation policy.

Admin & Operations

- Use Jane App to schedule, bill, and manage documentation (including direct billing).
- Answer phones and emails in a timely, friendly manner; manage voicemails and missed calls.
- Complete new client registry forms.
- Monitor Slack and communicate with the team to keep the clinic running smoothly.
- Keep a clean, welcoming, organized clinic space.
- Hand over any incomplete tasks or key info at the end of your shift.

Team & Culture

- Contribute to a positive, supportive culture for the admin and physio teams alike.
- Bring feedback and ideas as we grow.

Who You Are

- 2+ years of experience in client-facing admin, clinic coordination, hospitality,



or a wellness setting (health clinic experience preferred).
- Familiar with Jane App, or eager to learn it quickly.
- Comfortable with Mac, Google Suite (Drive, Docs, Sheets).
- Warm, personable, and confident with clients — with real empathy and emotional intelligence.
- A strong multitasker who stays organized and calm under a high volume of calls, bookings, and questions.
- Clear, direct communicator who can give and receive feedback well.
- Resilient and humble — you own mistakes and work to fix them.
- Passionate about creating an exceptional client experience, growth-oriented, and excited to grow with an ambitious team.
- Interested in physiotherapy, Pilates, or women's health? Bonus points.

Why You'll Love Joybody

- A beautiful, uplifting studio with Pilates reformers and private rooms.
- A team that genuinely supports each other — kindness and collaboration over competition.
- Real opportunity to grow as we expand into new locations across Surrey.
- A role where your ideas matter and your work directly shapes the client experience.
- A workplace built around personal and professional growth, in community.

Details

- Job Type: Part-time, with potential to grow into more hours
- Pay: $19.00/hour base + booking incentives (path to $25.00/hour)
- Expected hours: 10–30 per week
- Benefits: Casual dress, company events, flexible schedule, on-site parking

Apply Today

Send your resume and a cover letter detailing your interest, relevant experience, and why you'd be a great fit for Joybody, to [email protected].

Applications without a cover letter won't be considered.

We can't wait to meet you.

Pay: $36,500.00-$88,408.21 per year

Benefits:

- Company events
- Flexible schedule
- On-site parking

Work Location: In person

📌 Joybody Physio & Pilates Admin Client Experience Team (Surrey)
🏢 Joybody Physio & Pilates
📍 Surrey