Client Care Advisor – Sales & Business Development | Home Instead Victoria

$55,000–$70,000/year + Monthly Bonus | Full-Time | Victoria, BC (A second full time position is also open in West Vancouver)

Are you a natural relationship-builder who loves the freedom of running your own day? Home Instead Victoria is looking for an experienced, independent salesperson with a genuinely warm attitude to grow our presence in the community and help local families find the right care for the people they love.

This isn't a desk job. You'll be out meeting healthcare professionals, visiting families in their homes, and building the kind of trust that turns a referral into a client — all while being part of a team on a mission to change the way the world ages.

About the Role

As a Client Care Advisor, you'll drive business growth by developing strong relationships with referral partners, converting leads into clients through consultative selling, and ensuring every family gets an outstanding first experience with our care team.

This role is ideal for someone who:

- Thrives on networking and works well independently, with minimal day-to-day supervision
- Has a proven track record in sales, business development, or client-facing roles
- Brings a warm, positive, can-do attitude to every conversation
- Wants real autonomy paired with the support of a mission-driven team

Requires a personal vehicle (with business insurance coverage — mileage reimbursed) to meet clients and referral partners throughout the Victoria region.

What You'll Do

Business Development & Sales

- Build and maintain relationships with referral sources — hospitals, physicians, assisted living communities, senior centers, and more
- Use a consultative approach to identify client needs and convert inquiries into service agreements
- Lead in-person meetings, presentations, and community engagement activities to grow our market presence

Client Relationship Management

- Lead initial consultations with prospective clients and families, often in their homes




- Deliver an excellent client experience from onboarding through ongoing follow-up
- Provide occasional on-call phone support for clients and families

Marketing & Growth

- Execute local marketing strategies and represent Home Instead at community and industry events
- Support event RSVPs and marketing campaigns

Reporting & Collaboration

- Track activity and performance in Salesforce (our CRM)
- Partner closely with internal care teams to ensure seamless service delivery

What You Bring

- 2+ years of experience in sales, business development, or the senior care industry (preferred)
- A warm, outgoing, patient personality — you genuinely enjoy connecting with people
- Energetic, goal-driven, and self-motivated; you don't need someone checking in on you to stay productive
- Excellent communication and relationship-building skills
- Comfort with CRM tools; Salesforce experience is a plus
- Post-secondary education in business, healthcare, or a related field (preferred)
- Your own vehicle with business insurance coverage
- Availability Tuesday–Saturday, with occasional on-call phone coverage

Why Join Home Instead

- Competitive salary: $55,000–$70,000/year
- Monthly bonus program, with an enhanced revenue-focused incentive program launching January 2027
- Benefits package
- 2 weeks vacation
- 4 personal days per year after probation (one usable per quarter)
- Mileage reimbursement for all client and business travel
- Learning and development opportunities to support your growth
- A flexible, independent role where your relationships and results speak for themselves
- The chance to be part of a mission to change the way the world ages

Ready to bring your sales talent to a career with real purpose? Apply today and help us elevate senior care in Victoria and beyond.

Job Type: Full-time

Pay: $55,000.00-$70,000.00 per year

Benefits:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
- Wellness program

Application question(s):

- Do you have a vehicle you can use consistently for work?

Experience:

- Sales: 2 years (required)

Work Location: In person

📌 Client Care Advisor (Canada)
🏢 Home Instead Senior Care
📍 Canada