Position Details
Location: Remote (Canada or United States)
Start Date: As soon as possible
Employment Type: Full time
Compensation: Competitive salary based on experience

Product & Agricultural Technical Support Specialist
Remote | Canada or United States

Join MAXIMUS, an Ingersoll Rand Company
With more than 30 years of combined expertise in agriculture and technology development, MAXIMUS delivers innovative, industry-leading solutions that help modern agriculture become smarter, more efficient, and more connected.
As part of Ingersoll Rand, we combine entrepreneurial innovation with the stability and global reach of a world-class organization. If you are passionate about technology, problem-solving, and supporting customers in a fast-paced environment, we'd love to hear from you.

Position Summary
We are seeking a Product & Agricultural Technical Support Specialist to provide exceptional technical support for our customers and internal teams. In this role, you will troubleshoot software and hardware issues, manage user access, monitor system performance, and serve as a trusted technical resource.
This is an excellent opportunity for someone who enjoys combining technology expertise with customer interaction while contributing to the future of agricultural innovation.

What You'll Do

- Provide timely and professional technical support to customers and end users regarding software, hardware, and connectivity issues.
- Troubleshoot, diagnose, and resolve technical problems through phone, email, and remote support tools.
- Manage customer accounts, user permissions, and system access.
- Monitor reports and system alerts to proactively identify trends, recurring issues, and opportunities for improvement.
- Document support activities and resolutions through the Zendesk ticketing platform.




- Collaborate with Product, Engineering, and Technical Support teams to investigate and resolve complex issues.
- Assist with product testing, implementation, and customer onboarding when needed.
- Deliver a high level of customer service while ensuring a positive user experience.
- Maintain knowledge of current products, technologies, and agricultural industry trends.
- Perform other related duties as assigned.

Required Qualifications

- Diploma or Degree in Electronics, Telecommunications Technology, Information Technology, Computer Science, or a related field; or equivalent professional experience.
- Minimum of 2 years of experience in a technical support, help desk, customer support, or related role.
- Strong understanding of computer hardware, software, networking, and troubleshooting techniques.
- Excellent verbal and written communication skills in English.
- Strong customer-service mindset with a passion for helping others.
- Ability to build positive relationships with customers and colleagues.
- Strong organizational skills and attention to detail.
- Ability to prioritize multiple tasks and work independently in a remote environment.

Preferred Qualifications

- Experience using Zendesk or similar ticket management systems.
- Basic knowledge of electronics and telecommunications systems.
- Experience supporting IoT, agricultural technology, GPS, telematics, or connected devices.
- Bilingual or multilingual abilities,



particularly Spanish and/or French.
- Familiarity with cloud-based applications and remote support tools.

Why Join MAXIMUS?

- Be part of a growing technology company transforming modern agriculture.
- Work remotely from anywhere in Canada or the United States.
- Collaborate with passionate and innovative professionals.
- Competitive compensation based on experience.
- Opportunities for professional growth and career development.
- Make a direct impact on customer success and product excellence.

Ready to help shape the future of agriculture and technology? Apply today and join the MAXIMUS team.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

📌 Product & Agricultural Technical Support Specialist (Canada)
🏢 Ingersoll Rand
📍 Canada