About the Role

We are seeking a warm, professional, and service-driven Front Desk Agent to join our dynamic team. As the first point of contact for our guests, you’ll play a key role in delivering exceptional hospitality, ensuring every stay is memorable and seamless.

Key Responsibilities

- Greet and welcome guests upon arrival with warmth and professionalism.
- Register guests in the computer system accurately and efficiently.
- Verify reservations, addresses, identification, and credit card details.
- Handle and issue room keys while following company security protocols.
- Accept payments during check-in and checkout.
- Process checkouts smoothly while encouraging repeat visits.
- Answer guest inquiries promptly and professionally (in-person and over the phone).
- Handle guest complaints and comments with empathy and appropriate follow-up.
- Post miscellaneous charges as needed.
- Contribute to guest satisfaction by exceeding expectations and anticipating needs.
- Perform pre-arrival duties including blocking rooms based on requests, loyalty statuses, and room types.
- Maintain clear, concise pass-on communication with the next shift.
- Stay informed of rate levels, seasonal pricing, promotions, and package offerings.
- Carry out any additional duties assigned by leadership.

Qualifications & Skills





- Previous front desk experience is required (hospitality or hotel setting preferred).
- Genuine passion for hospitality and delivering outstanding customer service.
- Excellent communication and interpersonal skills.
- Professional telephone etiquette.
- Strong organizational and time management skills.
- Ability to work well independently and within a team.
- Strong attention to detail—both in service delivery and personal presentation.
- Must be available to work major holidays and adaptable shifts including weekends.
- Comfortable working in a fast-paced environment under pressure.

Why Join Us?

- Be part of a supportive, professional team.
- Opportunities for growth within the hospitality industry.
- Flexible hours and long-term employment opportunities.
- Make a real impact on guest experiences every day.

Availability Required:

- Long Weekend, Christmas Eve, Christmas Day, New Year’s Eve
- Day, Afternoon, Night, and Weekend Shifts

Pay: From $18.00 per hour

Benefits:

- Dental care
- Extended health care
- On-site parking
- Vision care

Education:

- Secondary School (preferred)

Experience:

- Front desk: 2 years (required)

Work Location: In person

📌 Front Desk Agent/ Night Clerk (Canada)
🏢 River Rapids Inn
📍 Canada