About Ambio Life Sciences

Ambio Life Sciences is setting a new global standard for integrative ibogaine treatment, combining clinical excellence, cultural integrity, and transformative outcomes. We operate world-class clinics dedicated to addiction recovery, traumatic brain injury (TBI), PTSD, neurodegenerative conditions, and high-performance optimization. We advance a new future of health—one rooted in science, shaped by experience, and built to inspire living.

Job Summary

This role merges Intake Specialist and Customer Service Representative responsibilities into a single, high-touch patient guide. As the primary point of contact from first inquiry to arrival, you will deliver exceptional customer service, conduct compassionate intake consultations, manage pre-admission logistics, and keep prospective patients informed and reassured.

This role will include day, evening and weekend shifts.

Key Responsibilities

1. Patient Consultation & Customer Service (Combined Intake & CS Rep)

- Respond promptly and warmly to all inbound inquiries via phone, email, and CRM within established response standards.
- Conduct structured consultation calls to explain Ambio’s treatment programs, protocols, logistics, and pricing.
- Serve as an ongoing, responsive resource for patients and their families, addressing questions, resolving service concerns, and de-escalating anxiety with empathy and patience.
- Maintain active, supportive follow-up throughout the decision-making and pre-arrival journey.
- Day, evening and weekend shifts will be included to support various time zones.

2. Admissions, Registration & Onboarding

- Guide prospective patients through all registration steps, ensuring medical history forms, consent waivers, and pre-treatment requirements are completed accurately.
- Manage patient pipelines, scheduling calendars, and interaction notes within Microsoft CRM.
- Coordinate arrival dates based on clinic availability, program capacity, and clinical readiness.





3. Financial Communication Liaison (Patient <—> Finance Director)

- Serve as the main communication link between prospective patients and the Finance Director regarding pricing, payment schedules, and billing questions.
- Relay approved invoice details, deposit instructions, and payment options to patients provided by the finance team.
- Pass patient billing inquiries, payment plan requests, or refund questions directly to the Finance Director for review and communicate outcomes back to the patient clearly and promptly.
- Verify that payment statuses are confirmed by Finance prior to patient admission.

4. Clinical & Operations Coordination

- Bridge communication between prospective patients and the medical/therapeutic teams, forwarding clinical forms and red flags to the Screening Physician for review.
- Brief Onsite Hosts and Integration Coaches on relevant patient background to ensure smooth continuity of care upon arrival.
- Maintain strict confidentiality of all health, personal, and financial data in accordance with privacy standards.

Key Qualifications & Experience

- Experience: 2–4 years in healthcare intake, patient coordination, customer service, or high-touch admissions/care environments.
- Systems: Hands-on proficiency with Microsoft CRM (or similar practice management/CRM software) and Microsoft 365 (Teams, Outlook, Excel).
- Customer Care: Exceptional interpersonal, verbal, and written communication skills with strong emotional intelligence and de-escalation abilities.
- Detail & Flow: Strong organizational skills to track active patient pipelines, paperwork completion, and multi-department follow-ups simultaneously.
- Flexibility: Work-from-home setup with flexibility, including day, evening and weekend shifts to accommodate patient inquiries across multiple time zones.

Pay: $25.00 per hour

Advantages:

- Paid time off

Application question(s):

- Do you have healthcare administration experience?

Work Location: Hybrid remote in Grimsby, ON

📌 Intake & Patient Experience Coordinator (Grimsby)
🏢 Ambio Life Sciences SA de
📍 Grimsby