We are looking for a dynamic individual to bring their skills and enthusiasm to this position.
We are a business unit of the Mullen Group of companies and have a position open for a senior manager to oversee our Canada and US Customs Processing and Client Relations. The position is located within the regional district of Vancouver, BC. This is a senior “leadership” position for a highly motivated and enthusiastic individual where an entrepreneurial spirit is encouraged; you are passionate about what you do, are outgoing and have a solid work ethic.
Responsibilities
· Provides critical “leadership and oversight”.
· Responsible for setting performance standards, and ensuring compliance with regulations.
· Oversees and monitors workforce recruiting and employee performance standards; initiates and conducts supervisory and employee appraisal interviews.
· Within the company’s goal of continuous improvement, provides a positive environment of learning and strategic thinking.
· Plan, organize, direct and supervise the work activities of the team members in order to provide prompt and efficient services to both internal and external customers.
· Identifies and solves workflow problems with a clear focus on providing excellent customer service and maintaining effective business relationships.
· Initiates upstream improvement to realize the downstream benefits and in part, increases the use of technology to support various systems.
· Identifies opportunities for improvement and implements necessary changes.
· Ensures team is in compliance with Canada Customs and US Customs when processing cross-border shipments and related paperwork.
· Ensures routine processes and procedures are adhered to and maintained on a timely basis.
Qualifications & Experience
· Proven leadership skills to motivate and inspire those around you and create an environment where people will give their very best
· Minimum 5 years senior management experience
· Strong attention to details, i.e. compliance in cross-border customs processing
· Well organized and able to handle multiple priorities simultaneously
· Excellent communication, negotiating skills, customer service and computer skills
· Highly motivated self-starter, diplomatic but relentless and disciplined, excellent collaborative skills
We offer a comprehensive salary and benefits package and an opportunity for advancement. All applications will be held in the strictest of confidence.