Job Overview

We are looking for a friendly, organized, and professional Front Desk Administrator to join our physiotherapy clinic team.

This is a part-time position with the potential for additional hours in the coming months as the clinic continues to grow. We are seeking someone with a flexible schedule who is available to work both morning and evening shifts.

The ideal candidate will be the first point of contact for our patients, providing excellent customer service while managing administrative responsibilities efficiently.

Key Responsibilities

- Greet and assist patients in a professional and welcoming manner
- Manage appointment scheduling, rescheduling, and cancellations
- Answer phone calls, emails, and patient inquiries
- Process payments and issue receipts
- Handle direct billing to insurance providers, including ICBC, WorkSafeBC, and extended health benefits when applicable
- Maintain accurate patient records and clinic documentation
- Verify patient information and insurance details
- Keep the reception area organized, clean, and presentable
- Support practitioners and clinic staff with administrative tasks as needed
- Protect confidential patient and clinic information at all times

Requirements

- Previous front desk, customer service, or administrative experience
- Solid communication and customer service skills




- Excellent organizational and multitasking abilities
- Ability to handle confidential patient information professionally
- Comfortable working in a fast-paced clinic environment
- Basic computer skills, including email, scheduling software, and payment systems
- Flexible availability to work both morning and evening shifts

Preferred Qualifications

- Experience using Jane App is considered an asset but is not required
- Previous experience working in a physiotherapy, chiropractic, rehabilitation, or multidisciplinary healthcare clinic
- Knowledge of ICBC, WorkSafeBC, and extended health billing processes
- Experience with insurance portals and direct billing systems

What We Offer

- A supportive and friendly work environment
- Competitive compensation
- The opportunity to work with a multidisciplinary healthcare team
- Flexible scheduling options
- Part-time hours with the potential for increased hours in the coming months
- Opportunities to grow with an expanding clinic

How to Apply

Please email your resume and a brief cover letter to [email protected] with the subject line:

Front Desk Administrator Application

Job Types: Full-time, Part-time

Work Location: In person

📌 Administrative Assistant (Canada)
🏢 Thrive Physiotherapy
📍 Canada