Team Leader – Insurance Operations (Full‑time, Permanent)

Location: Windsor, ON. Flexible work options available: in‑office, hybrid, or fully remote.

Position Overview

The Team Leader is responsible for developing and supporting their employees, coordinating team activities to ensure all goals are met within company standards, and participating in cross‑divisional process alignment discussions to maximize efficiency while maintaining a positive work environment and effortless customer experience.

Duties & Responsibilities

- Support staff by identifying developmental needs through active monitoring of work activities and assist employees in reaching their full potential via performance reviews, coaching sessions, and individualized coaching plans.
- Recognize and encourage areas of strength and initiate corrective steps to address areas of concern through coaching opportunities and documentation of key details.
- Collaborate with Department Managers and HR on employee performance and behavior issues, including progressive discipline up to and including terminations.
- Provide technical and workflow support for the team by maintaining knowledge of applicable data systems, portals, customer relationship management, and policy management systems, and offer procedural training, guidance, and feedback.
- Handle and document the outcome of escalations and use these situations as developmental and coaching opportunities to prevent future occurrences.
- Actively participate in management meetings focused on evaluation of results and planning for anticipated volumes.
- Engage in cross‑divisional process alignment discussions and effectively communicate required information to staff.




- Assist with staff schedule coordination and oversee the time‑management system to meet contact‑center performance expectations.
- Participate in the interview and selection process of potential candidates and communicate results to HR with detailed interview notes.
- Participate in extracurricular team‑building activities that may occur outside of office hours.
- Perform other duties as assigned.

Qualifications & Skills

- RIBO license in good standing.
- Experience as a Broker.
- Robust computer skills.
- Post‑secondary education preferred.
- Senior broker or peer coach experience preferred.
- Management experience is an asset.
- Availability to work various shifts and days of the week as required to support the staff.
- Ability to handle fluctuating work volumes in a fast‑paced, customer‑focused environment.
- Ability to work independently and in a team environment.
- Ability to communicate clearly and concisely.

Required Work Experience: 2–5 years of relevant experience.

Required Travel: No travel required.

Salary

Expected salary range: $65,000–$72,500, depending on skills, experience, and location; bonuses and commissions may apply for certain positions.

Benefits

- Management Bonus Eligibility
- Group Health and Dental Benefits
- RRSP Company Matching Program
- Paid vacation, sick and personal days
- Employee discounts on personal, home, and auto insurance policies
- Corporate discounts on gym memberships and other services/products
- Company‑paid Employee and Family Assistance Program
- Health and wellness initiatives
- Ongoing recognition programs and opportunities for advancement

#J-18808-Ljbffr

📌 Team Leader, Insurance Operations (Windsor)
🏢 HUB International
📍 Windsor