Provide post-implementation application support, leading optimization and advisory servicesOwn client outcomes, lead health checks and roadmap discussionsTranslate platform capabilities into business use casesIdentify and design repeatable service offerings and improvementsCollaborate with internal teams for client valueRequirements
7+ years of experience supporting Dynamics 365 Customer Engagement3+ years of senior-level Power BI experienceMicrosoft Certifications: required two of the following: Power Platform Fundamentals / Exam PL-900, Power Platform Functional Consultant Associate / Exam PL-200, Dynamics 365 Customer Service Functional Consultant Associate / Exam MB-230, Dynamics 365 Customer Experience Analyst Associate / Exam MB-280Working knowledge of Dataverse, solution management, and Microsoft cloud environmentsProficiency with Microsoft Windows, Microsoft 365, and TeamsCore Competencies
Demonstrates extensive experience in providing application support for Dynamics 365 Customer Engagement and senior-level expertise in Power BI.



Capable of translating platform capabilities into actionable business use cases while leading client outcomes and optimizing service offerings.Highest-signal resume keywords
Dynamics 365 Customer Engagement SupportPower BI ExpertiseMicrosoft CertificationsDataverse KnowledgeMicrosoft Cloud EnvironmentsATS Optimization Keywords
Hard Skills
Application SupportOptimization ServicesBusiness Use Case DevelopmentService Offering DesignSolution ManagementSoft Skills
Client Outcome OwnershipCollaborationCertifications & Qualifications
Power Platform FundamentalsPower Platform Functional Consultant AssociateDynamics 365 Customer Service Functional Consultant AssociateDynamics 365 Customer Experience Analyst AssociateIndustry Keywords
Post-Implementation SupportHealth ChecksRoadmap DiscussionsTools & Technologies
Microsoft WindowsMicrosoft 365Microsoft Teams
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📌 Senior Consultant – Dynamics 365 Customer Engagement (Winnipeg)
🏢 Jobtailor
📍 Winnipeg