Senior Customer Success Manager at Euna
About the role Euna is seeking an experienced Senior Customer Success Manager to join our dynamic team in Oakville, Ontario. In this pivotal role, you will be responsible for ensuring our clients achieve their desired outcomes while using our products and services. You will act as the primary point of contact for our customers, fostering long‑term relationships and driving customer satisfaction. This position offers an exciting opportunity to contribute to the growth of our company while enhancing the overall client experience.What you’ll do
Serve as the main liaison between Euna and our clients, ensuring clear communication and understanding of their needs and expectations.Develop and maintain strong relationships with key stakeholders within client organizations to promote customer loyalty and retention.Conduct regular check‑ins and business reviews with clients to assess their satisfaction and identify opportunities for improvement.Collaborate with internal teams, including Sales, Product, and Support, to ensure a seamless customer experience throughout the lifecycle of our services.Analyze customer data and feedback to identify trends and insights that can inform product development and service enhancements.Create and deliver training sessions and workshops to educate clients on best practices and effective use of our products.Proactively address any issues or challenges faced by clients,



working diligently to find solutions and escalating when necessary.Monitor customer health metrics and implement strategies to mitigate churn and drive engagement.Prepare and present reports on customer success metrics to senior management, highlighting achievements and areas for improvement.Stay up‑to‑date with industry trends and competitive landscape to provide clients with relevant insights and recommendations.Act as a mentor to junior team members, sharing knowledge and best practices in customer success management.Participate in cross‑functional projects aimed at enhancing the overall customer experience and driving company growth.Location: Oakville, Ontario Engagement: Full‑timeRequirements
A minimum of 5 years of experience in customer success, account management, or a related field, preferably within a SaaS workplace.Proven track record of managing customer relationships and driving customer satisfaction and retention.Strong analytical skills with the ability to interpret data and make data‑driven decisions.Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.Experience in conducting training sessions and workshops, with a focus on customer education.Ability to work independently and manage multiple projects simultaneously in a fast‑paced environment.Familiarity with customer success tools and CRM software,



such as Salesforce or HubSpot.A proactive approach to problem‑solving and a strong sense of ownership over client outcomes.Bachelor's degree in Business Administration, Marketing, or a related field is preferred.Nice to have
Experience in the public sector or working with government clients is a plus.Knowledge of project management methodologies and tools.Familiarity with data analysis tools and techniques.Previous experience in a startup or high‑growth company environment.Certification in customer success or related fields.Skills & tools
Strong proficiency in CRM software (e.G., Salesforce, HubSpot) for managing customer interactions and tracking success metrics.Excellent presentation skills, with the ability to convey complex information in a clear and engaging manner.Proficiency in data analysis tools to derive insights from customer feedback and performance metrics.Familiarity with project management tools (e.G., Asana, Trello) to coordinate tasks and collaborate with cross‑functional teams.Strong organizational skills and attention to detail to manage multiple client accounts effectively.Practical notes
This position is based in Oakville, Ontario, and may require occasional travel to meet with clients or attend industry events.The salary for this role is competitive and commensurate with experience, with additional benefits and performance‑based incentives.Euna is committed to fostering a diverse and inclusive workplace and encourages applicants from all backgrounds to apply.Candidates must be eligible to work in Canada;
visa sponsorship is notavailable for this position.
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📌 Senior Customer Success Manager (Winnipeg)
🏢 euna
📍 Winnipeg