Join Cloudflare as the Director of Customer Engineering in Canada, driving AI-assisted strategies and improving customer success. Lead a dynamic team focused on technical and operational excellence.In this leadership role, aligning with the VP of Sales for Canada, you will be responsible for enhancing the customer engineering function. With a strategic focus on technical win rates and team productivity, you will work to implement automated tools that enrich the customer experience and optimize performance across the Canadian portfolio.



Building a culture of growth and innovation is key to this position.Key Responsibilities:Develop effective technical solution strategies with team membersManage recruitment and onboarding processes for current staffTrain and mentor future managers on AI workflowsReport on key performance metrics for the Canadian marketWork with global leads to address technical issues immediatelyRequirements:8+ years of leadership in customer engineeringTechnical experience with SaaS or cloud security productsSuccessful track record of enterprise partnershipConflict resolution expertise in complex situationsFamiliarity with enterprise contract negotiationsLead Cloudflare's customer engineering with innovative AI approaches and a focus on technical excellence in Canada.#J-18808-Ljbffr

📌 Cloudflare Customer Engineering Director (Ottawa)
🏢 Cloudflare
📍 Ottawa