DescriptionOur team shapes the evolution of TELUS Business' Internet products and services, helping small and medium businesses stay connected to their customers, teams, and communities.As part of the SMB Internet Product team, you will bring cross-functional teams together to turn customer needs and business opportunities into new products, improved experiences, and stronger portfolio performance.You will help develop and execute the roadmap for TELUS Business' Internet portfolio. You will support products and initiatives from early ideation and business case development through launch, adoption, lifecycle management, and ongoing performance improvement.Working across Product, Sales, Marketing, Finance, Operations, Systems, Technology, and Engineering, you will help deliver reliable and differentiated connectivity experiences for Canadian businesses.What You'll DoLead the development and execution of the SMB Internet product strategy and roadmap, using customer insights, market trends, and competitive intelligence to identify opportunities for improvementDevelop business cases and investment proposals that translate customer and business needs into transparent requirements, priorities, and action plans with defined financial impacts and success measuresSupport products and capabilities from ideation through launch readiness, adoption, and post-launch evaluation, including pricing changes, customer migrations, and portfolio modernizationAnalyze and report on product performance metrics including sales, revenue, churn, customer experience, and operational results to inform ongoing optimizationTranslate customer and business needs into clear product requirements, priorities,



and action plansCoordinate cross-functional teams to ensure operational, technical, sales, and customer readinessLeverage AI, automation, and analytics tools to improve product research, decision-making, and team productivityChampion customer-focused, evidence-based decision-making across the organizationQualificationsWhat you bringKnown for your customer focus, curiosity, and ability to identify opportunities that improve products and experiencesStrong analytical and problem-solving skills, translating complex information into clear recommendations and actionable insightsDemonstrated ability to develop product roadmaps, business cases, launches, lifecycle activities that drive portfolio performanceAbility to bring cross-functional teams together and influence stakeholders without direct authorityStrong communication and presentation skills, including the ability to simplify technical, financial, and product topicsComfortable managing multiple priorities and adapting in a fast-moving environmentFamiliarity with product management, customer journey, service design, or Agile practicesInterest in emerging technologies, AI, automation, and their practical business applications3–5 years of experience in product management, product development, product strategy, business analysis, or a related roleUniversity degree or equivalent experience in Business, Engineering, Technology, Marketing, or a related fieldGreat-to-havesExperience with B2B technology, telecommunications, connectivity, infrastructure, or subscription-based servicesExperience developing business cases, analyzing financial performance, or supporting investment planningExperience launching new products, offers, capabilities, or customer experiences #J-18808-Ljbffr

📌 Product Manager, Smb Internet Portfolio (Vancouver)
🏢 Telus
📍 Vancouver