We are seeking a Platform Development Lead to provide technical leadership across our platform engineering function while also owning production reliability and quality across our SaaS product.This role leads a cross-functional platform team consisting of DevOps specialists, senior data developers/architects, and QA automation engineers. You will also take ownership of end-to-end production health, ensuring stability, performance, and continuous improvement of our platform.You will act as the key bridge between Engineering, Product, and Customer Success, driving improvements in reliability, reducing production issues, and improving overall platform quality.Key ResponsibilitiesLead and develop a cross-functional platform team (DevOps, Data Engineering/Architecture, QA Automation)Set transparent objectives, conduct regular 1:1s, and support professional developmentBuild a high-trust, collaborative team culture aligned with enabling team principlesManage team capacity, prioritization, and delivery of platform initiativesSupport hiring and onboarding as the team scalesProduction Reliability & Incident ManagementOwn production monitoring, observability, alerting, and tooling strategyLead bug triage, including severity assessment, ownership assignment, and tracking resolutionDrive root cause analysis (RCA) and implement systemic improvementsDefine and report reliability metrics (MTTR, defect rates, escape rates, etc.)Improve processes for incident intake, prioritization, and communicationCross-Functional CommunicationAct as the primary technical contact for production issuesCommunicate clearly with Product and Customer Success teams on incidents and statusTranslate technical issues into business-friendly updatesCoordinate with engineering teams to ensure efficient resolution of production issuesOversee CI/CD pipelines, cloud infrastructure, monitoring,



and internal data platforms (including Power BI ecosystems)Deliver scalable self-service capabilities for engineering teamsDefine and uphold engineering standards (security, testing, observability, deployment)Evaluate build vs buy decisions and manage vendor relationshipsPartner with engineering teams to shape the platform roadmapQuality Engineering StrategyLead QA automation strategy and integration into CI/CD pipelinesPromote a shift-left approach to quality across engineering teamsUse production data and defect trends to improve test coverage and prevention strategiesCommunicate and cascade company vision, strategy, and objectivesEnsure team engagement, performance, and capability developmentAddress performance issues and support continuous improvementProvide clear direction, remove blockers, and enable deliveryFoster a culture of accountability, learning, and collaborationQualifications & ExperienceRequiredBachelor's degree in Computer Science, Engineering, or related field5+ years in DevOps, platform engineering, SRE, or software engineering5+ years in technical leadership or people management rolesStrong experience with CI/CD pipelines, cloud platforms (Azure, AWS, or GCP)Experience owning production reliability, incident response, and system improvementsStrong communication skills across technical and non-technical stakeholdersExperience working in SaaS product environmentsAbility to manage competing priorities and execute against strategyPreferredExperience in quality assurance, DevOps, or platform engineering leadershipStrong background in observability, monitoring, and reliability engineeringExperience with data platforms and analytics environmentsStrong capability in mentoring, stakeholder management, and strategic thinkingCore CompetenciesLeadership, Platform Engineering, Reliability Engineering, QA Strategy, Problem Solving, Strategic Thinking, Communication, Team Development, Cloud Infrastructure, CI/CD, Incident Management, Stakeholder Management #J-18808-Ljbffr

📌 Software Development Lead- Platform (Calgary)
🏢 Krux Analytics
📍 Calgary