Join Thales as an IT Service Desk Manager in Ottawa or Montréal, driving high-quality support services while leading a dedicated team. This strategic role promotes Agile practices for operational efficiency.In this vital position, you will oversee the IT Service Desk's operational effectiveness and foster collaboration among stakeholders. Your leadership will enhance incident resolution processes and ensure compliance with key performance metrics. Implementing continuous improvement activities will be vital to achieving user satisfaction and service level adherence.Key Responsibilities:Direct service desk staff and manage performance reviewsAdminister service desk platforms and ITSM processesCollaborate with internal stakeholders for service alignmentExecute continuous improvement initiativesFacilitate feedback loops for enhanced service deliveryRequirements:Bachelor's degree in Computer Science or similar5+ years of background in IT support, 2+ in a leadership roleProficient with ITIL and ServiceNowExcellent communication and relationship skillsAbility to secure Government of Canada security clearanceLead IT service improvements and foster team excellence at Thales.#J-18808-Ljbffr

📌 Lead It Service Desk Operations At Thales (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Thales Canada
📍 Riviere-des-Prairies—Pointe-aux-Trembles