Role SummarySenior Manager – AI‐Enabled Platform Support will lead global support for two critical components of the Ingram Micro XvantageTM ecosystem: Xvantage for Vendors (X4V) and Xvantage Integrations (XI). The position focuses on transforming support from reactive ticket resolution to an AI‐enabled, knowledge‐driven, and self‐service model, improving platform reliability, vendor and developer experience, and operational efficiency.ResponsibilitiesDrive the evolution from reactive support to AI‐enabled proactive support, including AI copilots, automated issue detection, and AI‐assisted diagnostics.Partner with product and engineering teams to embed support intelligence directly into the Xvantage platform.Implement and mature a Knowledge‐Centered Service (KCS) operating model, building scalable knowledge ecosystems for vendors and integration partners, and drive measurable improvements in ticket deflection and self‐service adoption.Support vendors managing SKUs, pricing, promotions, and catalog metadata; improve vendor onboarding and operational readiness.Identify systemic vendor experience issues and collaborate with Product and Engineering to resolve them.Lead support for partner integrations using APIs, XML, and integration frameworks, ensuring reliability of catalog APIs, pricing APIs, order‐management integrations, and provisioning workflows.Define operational metrics (API reliability, integration success rates, vendor onboarding success, MTTR, ticket deflection) and partner with DevOps, SRE, and Engineering to enhance platform reliability.Lead a global platform support team responsible for X4V and XI, establishing operational standards, performance metrics, and fostering a culture of continuous improvement and customer stewardship.QualificationsBachelor's degree in Computer Science, Information Technology,



or a related field.Minimum of 10+ years of experience supporting digital platforms for customers or vendors.5–7+ years of experience successfully leading globally distributed teams across multiple regions and time zones.Experience supporting partner integrations through APIs, XML, and integration frameworks.Proven track record of driving support transformation from reactive ticketing to proactive, self‐service, knowledge‐driven Mandat mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand Mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand mand mand Mand mand mand mand mand mand mand mand mand mand #J-18808-Ljbffr

📌 Sr Manager, Platform & Integration Support (Mississauga)
🏢 Ingram Micro
📍 Mississauga