As a Senior Advice Centre Manager, you'll play a strategic role in your branch by guiding your team and helping each member achieve their objectives. With an approach focused on listening and daily coaching, you can help them develop professionally while ensuring the Bank's vision is applied. You'll be a driving force in the group's success by creating an setting that encourages everyone to perform and develop.Your leadership and strategic vision will have a direct impact on the results of the Advice Centre and the region. You'll ensure the effective management of operations, maximizing synergy and collaboration within your team and with internal and external partners. Your role is crucial to ensure a high-quality client experience and achieve outstanding performance results.Your roleCoach banking advisors and support them daily and in their career path to help them reach their full potential.Inspire and motivate the team by fostering a climate conducive to commitment and excellent service.Promote and foster the advisory approach of the banking advisor model.Ensure the smooth operation, synergy and performance of your Advice Centre by encouraging operational excellence and high-quality advice.Be a transformational leader by implementing transformation strategies while supporting the team in managing change.Be a strategic partner to the Regional Vice-President by having a significant impact on the region's management and results, while overseeing the management of a large-scale Advice Centre.Ensure compliance with identification, security and privacy standards to protect client and banking data and manage risk.Proactively identify workforce needs, analyze gaps between current and future resources,



and develop an action plan to address them.Support and coach the team in canvassing activities and making proactive contacts.Represent the Bank professionally with clients and potential external candidates.Your teamJoin us and benefit from working with a large established company, covering an extensive territory (with all the potential it has to offer), and enjoying flexible working conditions, while helping local people build their lives. Our practical training programs help you master your job, with personalized content for continuous learning. You'll have access to colleagues with a wide range of expertise to enrich your development in all aspects.PrerequisitesBachelor's degree and 7 to 10 years of experienceBe a mutual fund representative (MFR)Be a Branch Compliance Officer (BCO)Extensive experience in team management and coachingStrong expertise in banking services, the advisory approach and business development.Knowledge of financing, investment and insurance services offered in a bank.Excellent skills in motivating a team in a transformation context.Solid change management skillsStrong analytical skills to optimize the performance of the Advice Centre.Ability to work in collaboration with various internal and external partners.Languages: FrenchRequired skills: Client-focused, Critical Thinking, Decision Making, Diversity & Inclusion, Emotional Intelligence, Learning Agility, Managerial Courage, Mobilization, Partner Development, Problem Solving, Resiliency, Risk Management, Strategy Execution, Stress ManagementYour benefitsHealth and wellness program, including many optionsFlexible group insuranceGenerous pension planEmployee Share Ownership PlanEmployee and family assistance programPreferential banking servicesInvolvement in community initiativesTelemedicine serviceVirtual sleep clinicWe provide a barrier‐free and accessible environment to all employees and offer accommodations during the recruitment process within the limits of our available resources. We welcome all candidates. #J-18808-Ljbffr

📌 Senior Branch Manager (Quebec City)
🏢 National Bank of Canada
📍 Quebec City