Lead the charge in creating exceptional banking experiences at EQ Bank as an Associate Director of Direct-to-Consumer. Drive the D2C channel for reverse mortgages with a focus on growth and customer retention.In this hybrid role, you will report to the VP of Decumulation, overseeing the complete consumer journey, from acquisition to conversion. Your leadership of cross-functional teams—including sales, marketing, operations, and technology—will be critical in ensuring cohesive operations and exceptional customer engagement.Key Responsibilities:Lead strategy and execution for D2C reverse mortgage channelManage customer journey from marketing to retentionCollaborate with cross-functional teams for operational excellenceMonitor growth, profitability,



and lead quality across channelsEnhance customer experience through creative processesRequirements:Proven leadership experience in financial services or FinTechStrong knowledge in marketing and customer acquisition strategiesDemonstrated ability to drive growth and operational efficiencyExpertise in reverse mortgage products and servicesExcellent communication and relationship-building skillsBe at the forefront of reshaping banking experiences for Canadians with EQ Bank.#J-18808-Ljbffr

📌 Associate Director,c Strategy At Eq Bank (Toronto)
🏢 EQ Bank
📍 Toronto