Take charge of KOHO's collections strategy as the Collections & Recoveries Manager. Focus on cutting-edge customer care practices while driving recovery and retention strategies.We are looking for a Collections & Recoveries Manager to lead development in KOHO's financial operations as it becomes a full-service bank. This role is crucial for crafting a collections program that optimally serves customers during financially challenging times.



Engage with data analytics and strategic planning to improve internal processes and customer experiences.Key Responsibilities:Monitor delinquency and loss trends for actionable insightsDevelop targeted contact strategies for customer outreachDesign flexible payment arrangements for customer reliefCollaborate with BPO partners to ensure quality collectionsEstablish recovery strategies for customers after defaultsRequirements:3-5+ years in collections strategy or managementFamiliarity with the collections lifecycle and recovery processesHands-on experience in developing customer engagement techniquesProficient in analytics and financial modeling; SQL knowledge is beneficialUnderstanding of Canadian regulations regarding debtDrive strategic transformations in collections at KOHO and enhance the way customers interact with financial recovery.#J-18808-Ljbffr

📌 Manager, Collections & Recoveries At Koho (Vancouver)
🏢 Portage Ventures GP
📍 Vancouver