Drive innovation in financial experiences as a Product Design Expert at Mercury. Focus on enhancing dispute clarity and trust through exceptional user journey design in a fintech setting.Your role entails leading design efforts that help customers manage disputes with ease and confidence. Collaborating closely with engineering and operations, you will produce intuitive solutions that make complex processes simpler for users. Your insights and design thinking will be pivotal in balancing the needs of customers with regulatory and operational guidelines.Key Responsibilities:Own and design end-to-end customer dispute experiencesCraft journeys that enhance transparency and build customer confidenceAdvocate for user needs in a fast-paced environmentCollaborate extensively with cross-functional teams for coherent designSimplify complex workflows into user-centric designsRequirements:4+ years of product design experienceProven ability in designing across multiple touchpointsStrong understanding of systems thinkingExperience working on service design projectsA passion for solving user-centric problemsUtilize your extensive design skills at Mercury to redefine customer experiences in financial transactions.#J-18808-Ljbffr