Position OverviewReporting to the Senior Manager, Exchange Supply Chain, this role is responsible for leading a team focused on resolving critical parts issues and minimizing production delays caused by parts availability. The Manager, Critical Parts Solutions and Escalations will lead a cross‐functional team that supports production in the Finning Exchange Program through priority triage, collaborative problem‐solving, supplier escalation, and alternative sourcing solutions as required.CompanyFinning CanadaNumber of Openings1Worker TypePermanentJob DescriptionLead and manage a cross-functional team of Buyers and Material Supply Coordinators to resolve critical parts issues and support production continuityEstablish clear goals, responsibilities, and role expectations for each position within the teamSet customer communication standards, follow‐up expectations, and feedback loops to support timely and transparent issue resolutionFacilitate collaboration across service operations, parts operations, parts planning, CAT, OEM, and other key stakeholder groupsDevelop and oversee a priority triage process to ensure urgent parts availability issues are assessed, prioritized, and resolved in a timely mannerEscalate issues to suppliers and collaborate with them to identify practical, timely, and sustainable solutionsWork with CAT and other suppliers to improve escalation processes and maintain a hypercare process for parts with poor or constrained availabilityPartner with Production, Supply Chain, Technical Services, Warehouse Operations, and other business teams to prevent production bay delays and quoted rebuild delays related to parts availabilityEstablish systems,



procedures, and review methodologies to proactively identify, monitor, and resolve constrained critical partsQualifications7+ years supply chain or manufacturing experience with demonstrated ability to direct and motivate staff.7+ years of experience working in a heavy equipment dealership, construction, mining, or similar industrial environmentExperience working within a global organization and operating in a large, complex, and changing business environmentDemonstrated leadership experience with the ability to lead teams in a rapid-paced, dynamic environmentStrong problem-solving, decision-making, planning, and organizational skills, with the ability to adapt to change and perform effectively under pressureAbility to assess situations, determine importance, urgency, and risk, and make timely decisions in the best interests of the organization and customersExcellent communication and collaboration skills, including the ability to speak, listen, and write clearly and effectively using appropriate tools and techniquesAbility to manage multiple priorities and drive timely resolution of issuesExperience working with suppliers, managing escalations,



and influencing outcomes without direct authorityStrong understanding of Finning's service and supply chain processes, including the political, process, and technology landscape required to deliver positive business outcomesStrong stakeholder management skills, with the ability to build relationships and provide effective leadership across multiple business groupsStrong understanding of customer experience, customer expectations, and the impact of parts availability on production and rebuild commitmentsExperience developing, executing, and governing strategic plansHighly proficient in Microsoft Office suite of productsNoteThis position is a Monday – Friday position based out of our OEM Remanufacturing location in EdmontonCompetitive benefits packageDefined Contribution Pension Plan and Employee Share Purchase plan (with employer matching components)At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. #J-18808-Ljbffr

📌 Manager, Critical Parts Solutions And Escalations (Edmonton)
🏢 Finning
📍 Edmonton