WHO WE AREFabStation builds augmented reality software that brings BIM models directly onto the shop floor for steel fabricators. Our platform helps fabricators reduce fabrication errors, improve quality control, and increase operational efficiency. We have over 200 customers across in over 30 countries. We're growing quickly and looking for a commercially driven leader to scale our Account Management function.THE ROLEReporting to the CEO, you'll lead a team of three Account Managers while personally owning our most strategic accounts. This is a revenue role as much as a leadership role: you'll carry renewal and expansion targets, coach your team to hit theirs, and build the playbooks that make retention and growth repeatable. We're looking for someone who doesn't just retain customers, someone who handles objections with conviction, pushes for the upsell, asks for the referral, and holds a team accountable to numbers. What success looks like in your first year:Gross retention at or above 85% and measurable expansion revenue from the existing baseA documented, repeatable renewal and upsell process your team runs without youA referral and reference engine generating warm pipeline for SalesA team hitting clear individual targets, with performance visible in HubSpot reportingRESPONSIBILITIESRevenue: Renewals, Expansion & ReferralsOwn renewal performance across the book of business and lead renewal conversations for strategic accountsIdentify and drive expansion opportunities: additional devices, integrations, training, services, and expanded usageGenerate referrals and reference customers from your healthiest accountsBuild a repeatable renewal, upsell, and referral process for the teamForecast renewals, expansion, and at-risk revenue; monitor account health and act early on churn riskSupport pricing conversations, quote preparation,



and client negotiationsTeam Leadership & Department GrowthLead, coach, and manage a team of three Account ManagersSet team targets for retention, renewal, and expansion; track performance and hold the team accountableCoach team members on objection handling, difficult conversations, renewal strategy, and upsell techniqueImprove processes for QBRs, escalations, and account health trackingHelp define team structure, reporting, and future hiring needs as the department scalesClient Account ManagementAct as senior point of contact for strategic clients, escalations, and growth conversationsLead regular check-ins, quarterly business reviews, and renewal meetingsUnderstand client goals, workflows, and adoption barriers, and help clients get long-term value from FabStationChannel client feedback to Product, Onboarding, Support, and leadershipTravel to customer sites, conferences, and trade shows (approximately 25% travel)Operations & ReportingMaintain accurate account activity, renewal status, and account health in HubSpotBuild reporting on adoption, retention, expansion, and team performance; turn trends into strategyDevelop expert-level knowledge of FabStation's products and new featuresWHAT YOU'LL NEED5+ years in account management, customer success,



or B2B sales roles with direct ownership of renewal or expansion revenue in a SaaS environment2+ years leading or mentoring a customer-facing teamA track record of meeting or exceeding revenue targets — be prepared to speak to your numbersConfident objection handling and negotiation skills; comfortable pushing forthe upsell and asking for the referralStrong coaching, communication, and relationship-building skillsOrganized and proactive, with the ability to manage multiple accounts, priorities, and team members at onceFull professional fluency in written and spoken EnglishNICE TO HAVEExperience in construction, steel fabrication, or manufacturing, especially with BIM or construction software (Tekla, SDS/2, Procore, Autodesk)Experience building or scaling a customer success or account management functionHubSpot (or similar CRM) experienceFrench or Spanish language skillsPost-secondary education in business or a related fieldExperience delivering executive-level presentations and business reviewsCOMPENSATION & BENEFITSOTE $140,000–$180,000 CAD (base salary plus commission tiered to renewal and expansion performance)Stock optionsApproximately four weeks total paid time off: 15 vacation days plus company-wide holiday closure over Christmas5 paid sick daysComprehensive medical and dental packageFlexible schedule in a fully remote work workplace$2,000 CAD tech stipendCompany retreats and travel opportunitiesThe opportunity to build and lead a department within a scaling SaaS companyLOCATION & ELIGIBILITYFabStation is headquartered in Victoria, BC, with a testing facility in Kelowna, BC. This role is remote within Canada, with occasional in-person collaboration, customer visits, trade shows, and company events. Applicants must be legally eligible to work in Canada. No agencies, please.OUR HIRING PROCESSApplication and short questionnaire30-minute screening callShort video introduction plus a live role-play interview (a renewal conversation with objections, come ready to sell)Final interview with leadership #J-18808-Ljbffr

📌 Team Lead, Account Management (Victoria)
🏢 Doist
📍 Victoria