It Client Services - Networks Technology & Cloud SCity Manager's Office Thunder Bay, Ontario P7E6H8POSITION SUMMARY: Under the general direction of the Manager - IT Client Services, supports network repository and network and enterprise software access. Key responsibilities include Active Directory maintenance, file level permission access, end user support, problem resolution, and ongoing communication with network users.Employment TypeFull TimeJob Occupation TypeAccounting/Bookkeeping/Finance ClerkTotal Positions1Wage$35.33-$43.31Hours/Week0Days of Workn/aClosing Date / Apply By7/30/2026Start Daten/aDutiesMAJOR RESPONSIBILITIES:Maintains and documents Active Directory users, group memberships, login profiles and maintains file share access.Maintains and documents access and support for printing and scanning.Maintains and documents PC and laptop domain membership.Maintains and documents client access to enterprise software and installs desktop enterprise software (SCCM, AV).Provides client support, resolving Tier 1 Support Calls and collaborates with required partners to ensure all outstanding client Support Calls have been resolved and communicated back to the client.Collaborates with Corporate and departmental application owners, CIT staff, consultants,



and/or software business partners on techniques and methods to implement new solutions and resolve problems.Documents each support call and resolution in the Call Management System to facilitate future client support opportunities.Follows up on Support Calls moved to Tier 2.Develops training materials and conducts formal and informal training.Keeps abreast of new software technology.Participates in Corporate-wide initiatives and cross-functional teams as required.Performs other related duties as may be assignedQualificationsEducation/Experience:Degree or Diploma in computer science, software engineering, or information systems; orEquivalent combination of education and experience.Skills/Abilities:Knowledge of and experience with supporting network repositoryKnowledge of computer networkingSuperior ability to communicate effectively and concisely, both orally and in writing, with the ability to present ideas in a business and user friendly languageStrong understanding of organizational goals and objectivesSuperior ability to establish and maintain effective working relations with clients, co-workers, and business partnersHighly self-motivated and directedProven problem solving, analytical, and time management skillsAbility to prioritize and execute tasks in a high pressure environmentAssets:Experience with Microsoft Active Directory and ExchangeExperience with Citrix, print/scanning management,



file/server directory managementDemonstrated ability to excel at supporting client excellenceExperience working in an IT Client Services environmentAn understanding of the operations and services of the CorporationKnowledge of the functions of city departments, outside boards and local community groups.CONDITIONS OF EMPLOYMENT:May be required to work shifts or be "on call"May be required to travel to various work locations and provide own transportationMust undergo a successful Criminal Record and Judicial Matters Check (CRJMC)Must sign and abide by Employee Confidentiality StatementGeneral InformationAs an equal chance employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community.ONTARIO HUMAN RIGHTS CODEIt is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:Any certificates that have photo identificationNote: The above documentation will be requested by the Human Resources Division should you be the successful applicant. If a Criminal Record Check is required, it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application.ACCOMMODATIONReasonable accommodations are available upon request for all parts of the recruitment process. #J-18808-Ljbffr

📌 It Client Services - Networks Technology & Cloud S (Alton)
🏢 Anishinabek Employment and Training Services
📍 Alton