Elevate your career as the Lead Business Consultant within NiCE's Value Realization Services. Focus on transforming contact center operations while maximizing ROI and customer satisfaction.In this strategic consulting role, you will oversee customer business cases, ensuring optimal adoption and perks from NiCE solutions. With over eight years of experience needed, your unique blend of consulting expertise and operational knowledge will be critical in guiding customers.



You will work collaboratively across departments and engage with senior stakeholders to drive impactful consulting projects.Key Responsibilities:Deliver business improvement projects with measurable outcomesCreate business cases that highlight product valueManage stakeholder relationships and engagement throughout projectsOversee the alignment of consulting programs with product initiativesSecure buy-in from diverse stakeholdersRequirements:8+ years in CX strategy or contact center transformationProven track record in delivering business value through technologyStrong analytical skills and data-driven mindsetExperience with NICE Interaction Analytics is requiredFamiliarity with AI and automation tools highly preferredMake a lasting impact on customer success with your strategic consulting expertise at NiCE.#J-18808-Ljbffr

📌 Lead Consultant For Cx Strategy At Nice (Ottawa)
🏢 Nice
📍 Ottawa