Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents,to deliver rapid, accurate, and reliable service powered by cutting‐edge technology.Your Role: At the Heart of the ChainAssist in unloading trailers and verify freight against manifestsScan, sort, and process packages, including defective items and returnsConduct van audits and support sorting operationsSupport and assist shipping, receiving, dispatching, and inventory managementSupport and maintenance warehouse systems and ensure operational efficiency.Process returns and complete required documentation in accordance with SOPsHandle customer pickups and (front desk assistance to customer)Resolve delivery issues by following SOPs and coordinating with relevant teamsEscalate special cases to management when neededPrint labels and prepare required documentationProcess broker returns and return-to-clients shipmentsPrepare daily reports and maintain accurate recordsPerform data entry tasks as needed.Train and mentor new employeesCollaborate with Operations teams to uphold quality standardsComplete supervisor‐assigned tasks as requiredMaintain a clean, organized and hazard‐free work environmentComply with all Health & Safety protocolsProvide support for clients and IDCsRespond to customer inquiries via phone and emailProcess customer service email requestsOther duties as assignedIntelcom | Dragonfly With more than 100 sorting stations and operations across three continents,to deliver fast, accurate, and reliable service powered by cutting‐edge technology.Your Role: At the Heart of the ChainAssist in unloading trailers and verify freight against manifestsScan, sort, and process packages,



including defective items and returnsConduct van audits and support sorting operationsSupport and assist shipping, receiving, dispatching, and inventory managementSupport and maintenance warehouse systems and ensure operational efficiency.Process returns and complete required documentation in accordance with SOPsHandle customer pickups and (front desk assistance to customer)Resolve delivery issues by following SOPs and coordinating with relevant teamsEscalate special cases to management when neededPrint labels and prepare required documentationProcess broker returns and return-to-clients shipmentsPrepare daily reports and maintain accurate recordsPerform data entry tasks as needed.Train and mentor new employeesCollaborate with Operations teams to uphold quality standardsComplete supervisor‐assigned tasks as requiredMaintain a clean, organized and hazard‐free work environmentComply with all Health & Safety protocolsProvide support for clients and IDCsRespond to customer inquiries via phone and emailProcess customer service email requestsOther duties as assignedWork Environment: Fast‐paced warehouse setting with shift‐based schedules.Why Join Intelcom | Dragonfly?Short- and medium‐term growth opportunitiesComprehensive group insuranceGroup RRSP programEmployee Assistance Program...This position has been opened to address a genuine organizational need within the company.At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs. #J-18808-Ljbffr

📌 Operations Coordinator (Lanaudière)
🏢 Intelcom - Dragonfly
📍 Lanaudière