Drive your career forward with ADP as a Technical HCM Contact Centre Manager in Etobicoke or Montreal. Lead a dedicated team and enhance client satisfaction through effective technical support and operational excellence.In this pivotal leadership role, you will manage a growing team in a fast-paced contact centre environment. With at least 5 years of experience in Human Capital Management and 2 years in leadership, you will oversee operations, optimizing client interactions and team performance. This position includes direct management of team specialists focused on Benefits and Talent Management modules.Key Responsibilities:Lead and develop a technical HCM support teamOversee daily contact centre operations and KPIsIdentify trends and implement strategies for efficiencyEnsure high-quality client support in both languagesCollaborate with client success and implementation teamsRequirements:5+ years in Human Capital Management or HRIS2 years of leadership experience in a contact centreFamiliarity with integrations and data managementStrong client issue resolution skillsExcellent communication and coaching abilitiesEnhance your leadership skills and contribute to client success in a dynamic ADP setting.#J-18808-Ljbffr

📌 Technical Hcm Contact Centre Manager At Adp (Montreal)
🏢 ADP
📍 Montreal