Become the cornerstone of after-sales service as a Product Support Manager at Toromont Cat in Timmins, ON. Lead a team focused on warranty management and training execution to drive performance and satisfaction.
This full time managerial role will see you overseeing all aspects of product support operations, ensuring that service quality and profitability are prioritized. You will collaborate effectively with administrative staff and technicians, driving initiatives to enhance customer service through best practices and strategic project implementation.
Key Responsibilities:
• Manage warranty claims and ensure operational compliance
• Provide operational support to service technicians
• Lead and execute technical training for staff




• Analyze performance reports and respond to operational trends
• Optimize daily workflows to improve service quality
Requirements:
• Bachelor's degree in a relevant field required
• 5–8 years of experience in leadership roles
• Excellent communication skills, both oral and written
• Proficiency in Microsoft Office and operational tools
• Ability to foster a customer-centric approach within the team
Position yourself at the forefront of product support and customer satisfaction with Toromont Cat.
#J-18808-Ljbffr

📌 Toromont Cat Product Support Leadership Role (Timmins)
🏢 Toromont CAT
📍 Timmins