What is the opportunityJoin RBC's Global Investment Office as Senior Manager, Client Services & Delivery, providing critical operational and execution support to deliver seamless client experiences for our Enterprise Strategic Clients. As a licensed CIRO position, you'll manage investment mandates, ensure risk compliance, and act as a key liaison between the MD/Head, internal teams, and functional partners. This role drives end-to-end client experience excellence for sophisticated global clients, combining operational expertise with strategic partnership across Wealth Management, Capital Markets, and internal stakeholders to create lasting value.Job DescriptionWhat will you do?Assist in onboarding complex GIO clients, coordinating and project managing cross-functional teams to resolve issuesImplement process enhancements to improve client service delivery and operational efficiencyGather and analyze client feedback to identify service gaps and drive continuous improvementsCoordinate institutional-grade reporting, performance analytics, and benchmarking for clientsSupport day-to-day client servicing requests in accordance with RBC internal controls policies and proceduresFoster relationships with key internal stakeholders on behalf of the MD/Head Ensure adherence to RBC's risk frameworks, regulatory standards, and internal policies in all client deliverablesHelp integrate digital solutions (automation, AI) to enhance client experiencesWhat do you need to succeed?Must Haves7+ years in wealth management, investment banking, or client services with focus on UHNW clientsExcellent communication skills (written and oral), outstanding client service, and professionalismExceptional organizational skills, analytical and time management abilities with capacity to manage complexity and shifting prioritiesExperience dealing with large UHNW domestic and international clients with complex structures and needsStrong business acumen, compliance knowledge,



and proven client-facing experienceBachelor's degree required; CIRO licensing or ability to obtain requiredNice-to-HaveRBC cross-enterprise knowledge with proven ability to cultivate partnerships across platformsAnalytical mindset with proficiency in data-driven decision-makingExperience managing complex projects and collaborating across teamsDemonstrated ability to quickly prioritize and execute under pressure with resilience and initiativeWhat's in it for you?Comprehensive Total Rewards Program including bonuses and flexible benefitsCompetitive compensation and flexible work/life balance optionsLeaders who support your development through coaching and mentoringAbility to make a meaningful impact serving sophisticated global clientsWork in a energetic, team-oriented, high-performing team environmentOpportunities for progression and expanded responsibilities across RBCJob SkillsActive Learning, Adaptability, Critical Thinking, Customer Service, Decision Making, Detail-Oriented, Interpersonal Relationship Management, Operational Delivery, Product Services, Time ManagementAdditional Job DetailsAddressROYAL BANK PLAZA, 200 BAY ST:TORONTOCityTorontoCountryCanadaWork hours/week37.5Employment TypeFull timePlatformWEALTH MANAGEMENTJob TypeRegularPay TypeSalariedPosted Date2026-07-27Application Deadline2026-08-11NoteApplications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. #J-18808-Ljbffr

📌 Senior Manager, Global Investment Office Client Services & Delivery (Toronto)
🏢 RBC
📍 Toronto