Love helping people and keeping things running smoothly?

Join the front desk team at our dual branded property - the Holiday Inn Express & Suites Saskatoon East University and Staybridge Suites Saskatoon University. As a Guest Service Agent, you will be the first point of contact for our guests - welcoming arrivals, solving problems and helping each stay feel easy from check-in to checkout.

This role is a great fit for someone who is friendly, dependable and comfortable balancing guest service with a busy, fast-paced front desk.

Benefits

- Competitive starting wage and flexible scheduling that supports work-life balance.
- Group benefits for eligible team members, including employee assistance programs that support overall well-being.
- IHG employee room discounts at more than 6,000 hotels worldwide.
- IHG Rewards points opportunities for Guest Services team members.
- Paid training, uniforms, career development and opportunities to grow.
- Employee appreciation celebrations and a supportive team culture.

Responsibilities

- Welcome guests, complete check-ins and checkouts, issue room keys and respond to special requests.
- Answer questions and recommend hotel services, restaurants, attractions, events and transportation.
- Manage reservations,



room assignments and guest communications by phone, email and in person.
- Prepare guest bills, process payments and accurately balance cash and shift activity.
- Complete welcome and wake-up calls, keep the front desk organized and prepare for the next shift.
- Protect guest privacy, follow security procedures and promptly report concerns.
- Find thoughtful ways to personalize each stay and promote hotel amenities.

Qualifications

- Excellent customer service and communication skills.
- A professional, positive approach and the ability to stay calm when priorities shift.
- Strong attention to detail and confidence handling guest payments.
- High school diploma or equivalent, plus knowledge of Saskatoon and local events.
- Previous hotel, front desk or property-management-system experience is an asset, but we are happy to train the right person.

How We Serve

Make a connection. Be helpful. Be efficient. We warmly acknowledge guests, provide useful answers, anticipate needs and take ownership of getting things done.

Ready to help create memorable stays?

Apply today - we look forward to meeting you!

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📌 GUEST SERVICE AGENT (Saskatoon)
🏢 College Quarter Hotel University
📍 Saskatoon