Senior Product Manager, Identity & Risk PlatformsNorth American Centre, 5700 Yonge St #210B, North York, ON M2M 4G3, CanadaJob DescriptionPosted Monday, July 20, 2026 at 4:00 AMQuestrade Financial Group (QFG), through its companies – Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real‐estate services, financial services and more. We use cutting‐edge technology to help Canadians become much more financially successful and secure.At QFG, we combine human‐centric collaboration with AI‐driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.What's in it for you as an employee of QFG?Health & wellbeing resources and programsPaid vacation, personal, and sick days for work‐life balanceCompetitive compensation and benefits packagesWork‐life balance in a hybrid environment with at least 3 days in officeCareer growth and development opportunitiesOpportunities to contribute to community causesWork with diverse team members in an inclusive and collaborative environmentThis job posting is for an existing vacancy.We're looking for our next Senior Product Manager, Identity & Risk Platforms. Could It Be You?The Senior Product Manager for Identity & Risk Platforms is a champion for building foundational, highly scalable infrastructure for the QuestCore ecosystem. You will lead program execution and manage the product roadmap for our Customer Experience and Identity Management Platform (Customer Identity Access Management, Notification Platform, Customer Risk Scores, and other components).In this role, responsibilities include but are not limited to:Security & Client Protection Advocate: Act as the first line of defense in product design. Ensure that all platform capabilities are built with a security‐first mindset to fiercely protect our clients, safeguarding their personal information and their money against emerging threats.Modern Product Discovery & Delivery: Champion an "outcomes over outputs" approach. Utilize continuous discovery habits to deeply understand the friction points of internal developers and end‐users, ensuring the platform evolves based on qualitative insights and quantitative data.Platform as a Product Strategy: Treat internal capabilities as tier‐1 products. Define and rigorously track key product metrics (adoption rates, time‐to‐integration) alongside engineering metrics (SLIs, SLOs, latency, error budgets) to drive data‐informed prioritization.Program Execution & Roadmap Management: Lead the execution of the Fundamental Customer Capabilities program, empowering your cross‐functional team to solve hard problems rather than just building predetermined features.Identity & Access Management (IAM) Strategy: Drive the roadmap for robust IAM systems governing authentication, fine‐grained authorization (RBAC, ABAC, PBAC), Single Sign‐On (SSO), identity federation, and comprehensive user lifecycle management (Joiner, Mover, Leaver). Champion Zero Trust Architecture and the Principle of Least Privilege.Notification & Communication Infrastructure: Evolve the omni‐channel Customer Notification Platform (Email, SMS, Push, In‐App), focusing on routing logic, template management, user preference centers, and high‐throughput reliability.Enterprise Document Strategy: Oversee the systems enabling secure document storage, generation, and retrieval, ensuring alignment with data residency rules, RBAC‐level access, and enterprise retention policies.Requirements Definition: Translate complex technical constraints, security frameworks,



and business strategies into detailed user stories and technical specifications for core microservices, API gateways, and token management systems.Fluency with Data: Demonstrate a strong grasp of internal analytics tools. Proactively gather insights via ad‐hoc queries to analyze project results, drive product recommendations, and set realistic, quantified goals that connect to meaningful business outcomes.Distributed systems and event‐based messaging: A solid understanding of event hubs, durable queue‐based messaging (e.G., Kafka, PubSub), and common publisher / subscriber concepts. Knowledge of messaging schemas and tools like ProtoBuf are desirable.Up-to-date API, MCP, A2A, A2P, and WebSockets Fluency: A clear understanding of the common API and RPC protocols used in a modern AI‐enabled architecture.Stakeholder Management: Proactively identify and align a broad set of cross‐functional stakeholders behind your current projects and planned follow‐on work. Integrate their feedback, recommend the best path forward, and elevate strategically when necessary.Mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory 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mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand mandatory mandatory mandatory mandatory mandatory mandatory mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand 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📌 Senior Product Manager, Identity & Risk Platforms (Ottawa)
🏢 Community Trust
📍 Ottawa