Drive digital transformation and AI innovations as a CX Application Strategy Leader. Combine strategic insight and technology expertise to redefine customer experiences across global operations.This leadership role focuses on driving transformative customer experience solutions. You will use your 3–6 years of relevant experience to build successful AI-driven strategies that align with business goals. Partnering closely with product and AI teams, your role impacts both technology deployment and business outcomes significantly.Key Responsibilities:Act as a strategic bridge between business goals and AIDesign AI-driven CX strategies and pilot programsBuild functional business cases with product teamsIdentify and prioritize AI opportunities for enhancementProvide input to the CX product roadmapRequirements:5-10 years in management consulting or digital strategyProficiency in up-to-date contact center ecosystems and CCaaSStrong understanding of Conversational AI and LLMsAbility to articulate technical strategies to non-technical stakeholdersExcellent analytical and communication skillsShape the future of customer experience by leveraging AI technologies and your strategic mindset.#J-18808-Ljbffr

📌 Transform Customer Experience As A Cx Application Strategy Leader (Vancouver)
🏢 TELUS Digital
📍 Vancouver