Drive transformational change at Honeywell Technologies as the Senior Director of Customer Success. Lead the shift from traditional software to a subscription-focused enterprise model, enhancing customer engagement and retention throughout.In this senior-level role, you will steer Honeywell's Process Automation division towards achieving sustainable growth in Annual Recurring Revenue (ARR) by leveraging customer insights and creative software solutions. Your responsibilities will encompass shaping the customer success strategy, commercial models, and the digital ecosystem,



all aimed at redefining customer interactions.Key Responsibilities:Lead enterprise transformation from perpetual licensing to subscription modelsDevelop strategy for converting installed base to connected ecosystemDesign customer success frameworks to maximize valueEstablish subscription pricing and packaging strategiesDrive customer engagement and retention effortsRequirements:15+ years in software, industrial or automation sectorsProven experience with ARR models and Customer SuccessStrong leadership skills influencing cross-functional teamsExpertise in SaaS and subscription monetizationBackground in digital transformation and connected assetsElevate Honeywell's customer relationships through strategic leadership in software transformation and customer success initiatives.#J-18808-Ljbffr

📌 Senior Director Of Customer Success At Honeywell (Calgary)
🏢 Honeywell Technologies
📍 Calgary